Information Technology Operations Manager

Department: IT – Network & Infrastructure

Experience Required: 8+ years

Work Type: Work from Office

Role Overview: We are seeking a results-oriented IT Operations Manager to lead the execution of infrastructure projects across data centers, offices, retail stores, and warehouses. The ideal candidate should possess a strong foundation in End user support, IT Asset Management, network operations, project governance, and people management, with proven experience in retail and warehouse environments.

Key Responsibilities:

• Individual should have past exposure of managing IT End user support for 2000+ employees / end points

• Plan, manage, and execute large-scale IT / network infrastructure projects (e.g. SD WAN, LAN/WAN setups, firewall migrations).

• Lead network rollout for retail stores and warehouses, ensuring connectivity readiness, scalability, and security.

• Coordinate with ISPs and telecom vendors for timely circuit provisioning and service activation.

• Track project timelines, budgets, scope, and risks; ensure documentation and regular reporting.

• Oversee hardware readiness for end-user devices (laptops, desktops) and basic ad aware configurations.

• Conduct site readiness assessments, manage vendor teams, and supervise installations.

• Lead incident escalations, change management, and troubleshooting coordination.

• Mentor L1 and L2 engineers; conduct regular reviews, training, and skill-building sessions.

• Ensure compliance, audit readiness, and adherence to SLA and SOPs.

Skills & Qualifications:

• Bachelor's degree in computer science, IT, Electronics, or a related field.

• 8+ years of network infrastructure and IT project management experience.

• Deep knowledge of routing, switching, firewalls, VPN, wireless, and OSI layers.

• Strong experience with retail store and warehouse IT deployments.

• Familiarity with laptops, desktops, MacBook's, and ad-aware management in enterprise environments.

• Excellent leadership, communication, and multi-vendor coordination skills.

• Hands-on experience with tools like Zoho, Manage Engine, MS Project, JIRA, and network diagramming tools.

• OEM Exposure of Fortinet, Ruckus, Aruba, Cisco

Preferred Certifications:

• PMP / PRINCE2 / Agile certification

• CCNA / ITAM

• ITIL Foundation (preferred)