IT Operations Management
- Manage daily IT operations across all hotel departments.
- Ensure smooth functioning of hotel systems such as PMS, POS, and booking platforms.
- Monitor system performance and resolve technical issues promptly.
- Provide IT support to hotel employees and management.
- System & Network Administration
- Maintain servers, networks, Wi-Fi systems, and internet connectivity.
- Ensure secure network access for guests and staff.
- Manage backups, system updates, and software installations.
- Monitor cybersecurity risks and implement preventive measures.
- Hotel Software Management
- Maintain Property Management System (PMS).
- Support POS systems in restaurants and outlets.
- Manage HR, finance, and inventory software integration.
- Coordinate with software vendors for upgrades and troubleshooting.
- Data Security & Compliance
- Protect hotel data and guest information.
- Implement cybersecurity policies and access controls.
- Ensure compliance with company IT policies and standards.
- Vendor & Asset Management
- Coordinate with IT vendors and service providers.
- Manage IT equipment inventory and lifecycle.
- Control IT budget and recommend technology upgrades.
- Team Support & Training
- Train staff on hotel systems and IT best practices.
- Provide technical guidance during new system implementation.
- Support digital transformation initiatives.
Required Skills
- Strong knowledge of hotel IT systems (PMS, POS, Channel Manager).
- Networking and server management skills.
- Troubleshooting and problem-solving ability.
- Cybersecurity awareness.
- Communication and leadership skills.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 3–7 years of IT experience (hotel industry preferred).
- Certifications like CCNA, Microsoft, or ITIL are an advantage.
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