Information Technology Executive

Department: Information Technology

Reporting To: IT Head

Location: University of Design, Innovation & Technology (UDIT),Gurugram, Okhla Phase-1 Delhi.

Job Summary

The Executive – IT will provide technical support to faculty and staff, maintain IT infrastructure, manage end-user devices, and support cloud services, networking, classroom technology, and day-to-day IT operations across the university.

Key Responsibilities

• Provide technical support for Windows, macOS, laptops, desktops, printers, and peripherals.
• Support Microsoft 365, Google Workspace, email, and user account management.
• Troubleshoot LAN, Wi-Fi, CCTV, internet, VPN, and basic network issues.
• Assist with Microsoft Entra ID, Intune, endpoint management, and device setup.
• Install and support classroom AV equipment, commercial displays, and video conferencing systems.
• Maintain IT assets, software inventory, and documentation.
• Support backup systems, NAS storage, and basic server infrastructure.
• Coordinate with vendors for hardware, software, and warranty support.
• Resolve IT support tickets within defined SLAs.
• Assist during admissions, examinations, events, and other university activities requiring IT support.

Qualification

• Bachelor's degree in Computer Science, Information Technology, or a related field. Diploma or certification in Hardware & Networking/IT is an added advantage.

Experience

• 2–4 years of experience in IT Support, IT Infrastructure, or Desktop Support.
• Experience in higher education or enterprise IT environments is preferred.

Technical Skills

• Windows & macOS Administration
• Microsoft 365 &Google Workspace
• Microsoft Entra ID & Intune (basic knowledge)
• LAN, Wi-Fi, TCP/IP, DHCP, DNS
• Desktop & Laptop Troubleshooting
• IT Asset Management
• Basic Server, Backup &NAS Knowledge
• Classroom AV & Video Conferencing Support

Desired Skills

• Strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• Ability to manage multiple tasks and priorities
• Team player with a proactive attitude
• Good documentation and organizational skills