Role Overview
We are seeking a proactive and technically strong IT Executive to manage IT infrastructure, provide end-user support, and ensure secure, reliable, and efficient IT operations across the organization.
Key Responsibilities
System & Network Management
- Administer and maintain servers, networks, and end-user systems.
- Monitor system performance, troubleshoot issues, and ensure minimal downtime.
- Implement and manage backup and disaster recovery processes.
IT Support & Maintenance
- Provide Level 1 & Level 2 technical support to employees for hardware, software, and connectivity issues.
- Manage user accounts, permissions, and access rights.
- Perform routine system maintenance, patches, and application updates.
Security & Compliance
- Implement IT security measures including antivirus, firewalls, and data protection policies.
- Ensure compliance with organizational and statutory IT policies.
- Regularly patch systems and monitor for security vulnerabilities.
Project & Vendor Coordination
- Support IT projects such as system upgrades, new deployments, and cloud migrations.
- Coordinate with external vendors for procurement, AMC contracts, and technical support.
Documentation & Reporting
- Maintain IT asset inventory, licensing, and hardware/software records.
- Prepare and update technical documentation, SOPs, and user manuals.
Qualifications & Experience
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 5+ years of hands-on IT experience in system administration, network management, and user support.
- Strong understanding of IT infrastructure, security best practices, and troubleshooting.
Key Skills
- System & Network Administration
- IT Support (L1 / L2)
- Server & End-User Management
- IT Security & Compliance
- Vendor & Project Coordination
- Documentation & Asset Management
