Information Technology Associate

Join Us in Transforming Lives:

Educate Girls is an Indian non-profit organization and the recipient of the prestigious 2025 Ramon Magsaysay Award, Asia's premier prize and highest honor. Working in alignment with the Right to

Education Act 2009, Samagra Shiksha, and the National Education Policy 2020, Educate Girls partners

with state governments and mobilises village communities to advance girls education in India's rural and

educationally underserved regions. Since 2007, the organization has supported the enrolment of over 20

lakh girls across 30,000+ villages in Rajasthan, Madhya Pradesh, Uttar Pradesh, and Bihar.Over the

next 10 years, Educate Girls aims to impact 10 million learners by:

Continuing Vidya, our Back-to-School Program, which identifies out-of-school girls (ages 6-14),

supports enrolment and retention in government schools and strengthens foundational learning and life

skills.

Scaling up India's largest second-chance education initiative Pragati, targeting adolescent girls and

young women (ages 1529) who drop out due to societal barriers & systemic gaps and are now

ineligible for formal schooling. Pragati delivers village-based learning camps to build life skills, enhance

agency and enable learners to earn their Grade 10 certifications through State Open Schools.

Strengthening open schooling systems in 12 states through Technical Assistance Units (TAUs) in

partnership with the government. These units focus on improving access to and the quality of State

Open Schools to support learners in the Pragati program.

Together, these programs embody our mission to ensure that every girl is included, educated, and

empowered - driving lasting transformation in education and gender equity across India.

About the role:

The IT Executive shall serve as the in-charge of IT operations for end users at the Head Office,

overseeing all aspects of end-userrelated concerns and implementation.

The incumbent will support IT procurement activities, manage the deployment and administration of IT

assets, and address all end users-related matters at the Head Office. The role entails ensuring the

smooth functioning of IT operations, resolving technical issues promptly, and maintaining overall system

efficiency. The incumbent will be responsible for providing regular updates on daily activities through

analytical reports, conducting end-user training on IT applications and asset uses, and coordinating with

other departments to ensure seamless and effective IT operations

In this role, you will be responsible for:

Provide L1/L2 technical support for desktops, laptops, printers, and peripherals at the head office and

remote locations.

Our Core Values: Integrity | Collaboration | Gender Equality | Empathy | Excellence

Install, configure, and troubleshoot Windows 10/11, mac OS, and Linux operating systems.

Diagnose and resolve hardware, software, OS, and network (LAN/Wi-Fi/VPN) issues efficiently.

Configure and maintain Outlook/O365/Google Workspace, network drives, and perform data

backups/restores for users.

Support remote users and branch offices via VPN or remote tools (e.g., Any Desk, TeamViewer, RDP).

Collaborate with network, server, and security teams for escalations and system dependencies.

Manage IT setup and provide on-site technical support for conference rooms and office events during

meetings, presentations, and client sessions.

Manage local user accounts, profiles, and access permissions in line with IT policies.

Perform Windows updates and Microsoft online patching to maintain system stability and security.

Enforce endpoint security policies (antivirus, password standards, and system lockout rules).

Support implementation of data backup, access control, and endpoint monitoring best practices.

Conduct daily monitoring of server room temperature and equipment LED status, and accurately

record all observations in Excel-based monitoring sheets.

Maintain a comprehensive and up-to-date inventory of all IT assets, including desktops, laptops,

peripherals, and accessories, using Excel and asset management tools.

Keep track of all IT assets when they are assigned, returned, or moved, and ensure every asset has the

correct tag and is properly recorded in the inventory.

Conduct periodic preventive maintenance and physical verification of IT assets, ensuring all records

are accurately updated and matched with the master inventory

Follow up with suppliers for IT consumables and spare parts to minimize downtime and ensure

smooth operations.

Assist in vendor performance evaluations by providing regular feedback on service quality, response

time, and SLA adherence.

Coordinate with HR and IT teams to set up systems for new employees, ensure timely provisioning of

IT assets during on-boarding, and manage system return and data clean-up during off-boarding.

Record, track, and close daily incident tickets and service requests using Excel-based tracking sheets.

Install, update, and maintain business-critical applications, drivers, and licensed software.

Perform hardware diagnostics and component replacements, coordinating with vendors and OEMs

for timely repairs, replacements, and warranty claims

Technical Skills:

Operating Systems: Windows 10/11, Mac OS, Linux (basic knowledge)

Networking: TCP/IP, DNS, DHCP, VPN configuration, network printer setup

Security: Antivirus, BitLocker, patch management, endpoint hardening

Scripting: PowerShell / Batch (basic automation)

Education Background:

Education -: Diploma / Graduate / B.E. / B. Tech / B.Sc. in IT, Computer Science, or related field.

Fluent in Hindi and English.

Attributes to be successful in this role at Educate Girls

Personality: Self-driven, result-oriented with a positive outlook and a clear focus on high quality

output. Excellent conceptual and analytical skills.

Demonstrable ability to think strategically, innovatively and practically to ensure achievement of

desired change objectives.

Proactive approach to problem-solving with strong decision-making capability.

Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly

with excellent attention to detail.

Very strong interpersonal skills and the ability to build relationships with multiple stakeholders.

Empathic communicator, ability to see things from the other person's & point of view. Ability to get

along with variety of individuals and a team-player.

Preferred Work Experience:

Minimum of 34 years of experience in IT hardware, software, and networking at (Level 1) and

(Level 2) support. The candidate should possess hands-on experience in setting up LAN, WAN,

troubleshooting of computers, accessories, and peripheral devices. Additionally, experience in vendor

management, preparation of MIS reports, and overall reporting on IT services.

IT Certifications (Preferred)

Apply Link - https://forms.gle/vXfefnP3KgqkmSKW6