Information Technology Asset Manager

Role – IT Asset Management

Experience – 2Yrs-5Yrs

Location – Hyderabad

Client – Dr.Reddy's

Payroll – Globex Digital Solutions Pvt Ltd

Role Summary:

The L1 Hardware Asset Management (HAM) resource is responsible for day-to-day tracking, monitoring, and maintaining IT hardware assets across their lifecycle, ensuring compliance with organizational policies and accurate updates in asset management tools (e.g., ServiceNow/CMDB).

Key Responsibilities:

• Maintain and update asset records in the asset management tool (ServiceNow/CMDB) with accurate details (Serial No., Asset Tag, User, Location, Status).
• Handle asset allocation, return, and transfer requests as per standard process.
• Ensure physical verification and tagging of IT assets at assigned locations.
• Support onboarding and offboarding activities (asset issuance and recovery).
• Track asset movements and update custody/location details.
• Monitor and follow up on pending asset-related tickets (Incidents/Requests).
• Assist in periodic asset audits, stock verification, and reconciliation activities.
• Coordinate with location IT teams and vendors for asset delivery, pickup, and repairs.
• Maintain proper documentation for asset acknowledgements and handover records.
• Identify discrepancies in asset data and escalate to L2/L3 teams.

Required Skills:

• Basic understanding of IT hardware (Laptops, Desktops, Printers, Network Devices / Server devices & Accessories).
• Familiarity with IT asset lifecycle management.
• Experience with tools like ServiceNow / Asset Register / CMDB (preferred).
• Basic Excel knowledge (data tracking, reports).
• Good communication and coordination skills.
• Ability to follow processes and maintain audit compliance.

Qualifications:

• Graduate / Diploma in IT, Electronics, or related field.

2–3 years of experience in IT Asset M