About LMTEQ:
LMTEQ is a global IT consulting firm specialising in ServiceNow solutions. As an Elite Partner with ServiceNow, building world-class digital transformation capabilities with innovation, customer obsession, and disciplined execution at the core. We're developing a next-generation delivery organisation that blends technical depth with project leadership. If you have the drive to lead projects, learn fast, and thrive in a dynamic environment, this role offers you the platform to grow.
Roles and Responsibilities:
- Act as the first point of contact for IT issues via the ITSM tool, email, chat, and phone, ensuring all interactions are logged as tickets.
- Triage, prioritize, and resolve tickets (password resets, access issues, and troubleshooting).
- Configure, deploy, and troubleshoot laptops, desktops, and peripherals (printers, monitors, CCTV cameras, fingerprint scanners) for new and existing employees.
- Support employee onboarding and offboarding in coordination with HR, including user lifecycle management in O365 and Zoho: account creation/disablement, group memberships, license allocation, and access to shared resources.
- Administer Microsoft suite (mail, Drive, Calendar, Meet, Groups, security settings, and basic policies), including user management, organizational units, and enforcing basic security configurations.
- Manage user accounts and permissions in core systems (SSO, VPN, collaboration tools, ITSM tool, internal applications) following least-privilege principles.
- Maintain and regularly update IT asset inventory (laptops, licenses—including Microsoft workspace and Zoho seats—and accessories), including tagging, allocation tracking, and returns.
- Perform routine health checks, including disk space, antivirus status, OS patch levels, backup status, Wi‑Fi health, and network connectivity.
- Support small IT and automation projects such as improving ITSM workflows, onboarding templates (including Microsoft and Zoho steps), email groups, and basic scripts under guidance from senior staff.
- Contribute to and update IT documentation (how-to guides, SOPs, FAQs) to reduce repeated queries and enable self-service.
- Help manage and troubleshoot issues on on‑premise and hosted servers by following change procedures, coordinating maintenance windows, and documenting changes in the ITSM tool.
Required Skills:
- Diploma/ Graduate in IT administration/ computer science/ hardware
- Familiarity with administering o365 (user and group management, basic security settings, Drive/Shared drives, Meet, and Calendar troubleshooting
- Exposure to HR or people systems such as Zoho or similar HRIS/HRMS tools, especially for user provisioning and access management
Why Join LMTEQ:
- Be part of LMTEQ's ServiceNow growth story toward Elite Partner status.
- Work directly with certified architects, program managers, and delivery leaders.
- Gain accelerated learning through real-world ServiceNow project exposure.
- Experience a culture built on freedom, integrity, and passion in action.
