Information Technology Administrator

IT Administrator, Idiotic Media

Location: Gurugram, Haryana (Work from Office)

Experience: 2-3 years

Department: IT / Operations

Employment Type: Full-time

About the Role

Idiotic Media is looking for an IT Administrator to keep our systems, network, and devices running smoothly. You'll be the go-to person for all things IT in a fast-moving media and content environment, supporting creative, editorial, and business teams so they can work without tech interruptions.

Key Responsibilities

• Provide first- and second-level support to employees for hardware, software, network, and account issues, in person and remotely
• Set up, configure, and maintain laptops, desktops, printers, and peripherals, including onboarding and offboarding of devices
• Manage user accounts, email, and access permissions on Google Workspace / Microsoft 365
• Administer and monitor office network infrastructure (LAN/Wi-Fi, routers, switches, firewalls) and coordinate with ISPs
• Maintain an up-to-date IT asset inventory, licenses, and warranty/AMC records
• Handle software installation, patching, OS updates, and antivirus/endpoint security
• Support the creative team's needs, such as Mac/Windows workstations, Adobe Creative Cloud, shared storage, and NAS
• Run regular data backups and ensure basic disaster recovery readiness
• Enforce IT security policies, including password management, MFA, and access controls
• Manage vendor relationships and raise procurement requests for IT equipment
• Document processes, troubleshooting steps, and maintain a ticketing/helpdesk system
• Support video conferencing, meeting room setups, and event or shoot-related tech needs when required

Required Qualifications

• Bachelor's degree or diploma in IT, Computer Science, or a related field
• 2-3 years of experience as an IT Administrator, System Administrator, or IT Support Engineer
• Hands-on experience with Windows and macOS environments
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls)
• Experience administering Google Workspace and/or Microsoft 365
• Familiarity with ticketing tools
• Strong troubleshooting skills and a service-oriented mindset
• Good written and verbal communication in English and Hindi

Good to Have

• Certifications such as CompTIA A+/Network+, CCNA, or MCSA
• Experience with MDM tools and endpoint management
• Basic knowledge of cloud platforms (AWS/Azure/GCP)
• Prior experience in a media, content, or creative agency setting
• Exposure to NAS/storage management and backup tools

Key Skills

Hardware & software troubleshooting · Network administration · User and access management · Asset management · IT security basics · Vendor coordination · Documentation

What We Offer

• A dynamic, creative work environment
• Opportunity to own and shape the IT setup as the company grows
• Competitive salary based on experience
• Learning and growth opportunities

How to Apply

Send your resume to [Confidential Information] with the subject line IT Administrator, Gurugram.