Information Specialist

Hands on experience in ITSM and integration, ITOM .

• Knowledge on ITOM design & implementation

• Able to recommend or change changes in existing codes using business rules / client script/ UI policies/ schedule jobs

• Knowledge on ServiceNow upgrades and its maintenance of the instance

• Scripting skills: JavaScript & good to have or understanding of PowerShell & bash

• Knowledge on working with mid servers (Windows & Linux) for discovery issues and for integrations

• Certifications: ITSM & CAD; good to have ITOM

Responsibilities includes but not limited to

• Integration Design: Defines goals and determines the need for integrations based on business outcomes.

• Implementation: Uses various technologies (REST, SOAP, JDBC, etc.) to connect ServiceNow with external systems.

• Maintenance: Ensures integrations are maintained and updated as needed to support ongoing business processes

• Perform the day-to-day development or operational works and guide the team on development phase in case of any issues

• Need to give updates to Client manager for the ongoing and upcoming works or any roadblocks in status call

• Need to discuss with multiple stakeholders on infra process improvement by levering the ServiceNow functions and recommend new functionality scope with the ServiceNow.

• Point of contact for all infra domain leads and for their concerns.

• Perform the instance sanity checks regularly to ensure existing integration or functions were up and running fine.

• perform the clone or upgrade or patches of the instance and its maintenance

• Need to present ot the client manager on QAP and PPT presentation on past works happened and upcoming roadmap for the team

• Perform the regular checks on the ITOM licenses within threshold