2-5 years of hands-on experience in Informatica PowerCenter or IICS Support.
- Strong understanding of ETL/ELT concepts and data integration best practices.
- Proficiency in SQL.
- Experience writing Unix/Linux shell scripts.
- Experience in incident management tools (ServiceNow or similar).
- Exposure to job scheduling tools (ESP or similar).
- Strong analytical and troubleshooting skills for ETL and data quality issues.
- Good communication skills.
- Provide L3 application support for Informatica PC and IICS related ETL jobs.
- Monitor batch jobs, workflow and data loads; identify and resolve failures within SLA.
- Analyze issues related to data discrepancies, performance and job failure.
- Perform root cause analysis and provide permanent fixes.
- Coordinate with development, DBA and Admin teams for issue resolution.
- Handle production incident, service request and change deployments.
- Support releases, patching and migration activities.
- Provide status updates and participate in on-call/shift-based support as required.
