Job Title: Infor WFM Administrator
Responsibilities
- System Configuration:
- Configure and maintain the Infor WFM system to meet the organization's workforce management needs.
- Customize settings, workflows, and business rules within the Infor WFM application
- User Support:
- Provide support to end-users by addressing inquiries, troubleshooting issues, and offering guidance on system usage.
- Conduct training sessions for new users and ongoing training for existing users.
- Integration:
- Collaborate with IT teams to integrate Infor WFM with other relevant systems, such as HR and payroll systems.
- Ensure data integrity and accuracy through effective integration processes.
- System Upgrades and Patch Management:
- Coordinate and implement system upgrades, updates, and patches for the Infor WFM application.
- Stay informed about new releases and features to leverage the full potential of the software.
- Reporting and Analytics:
- Develop and generate reports to provide insights into workforce performance, productivity, and compliance.
- Utilize Infor WFM reporting tools to create customized reports for different stakeholders.
- Compliance:
- Ensure that the Infor WFM system is configured to comply with labor laws, regulations, and organizational policies.
- Monitor and address compliance issues as they arise.
- Documentation:
- Maintain thorough documentation of system configurations, processes, and user guides.
- Document and track reported issues, resolutions, and system changes.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience as an Infor WFM Administrator or in a similar role.
- In-depth knowledge of Infor WFM software and its modules.
- Strong understanding of workforce management processes and best practices.
- Experience with system integration and data migration.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively in a team.
- Detail-oriented with a focus on data accuracy and system reliability.
Key Skills
- Infor WFM configuration and administration.
- System troubleshooting and issue resolution.
- Training and user support.
- Integration with other systems.
- Report generation and analytics.
- Compliance management.
- Documentation and process mapping.
