Key Responsibilities:
API Support and Troubleshooting:
- Provide day-to-day technical support for API integrations, including troubleshooting and resolving connectivity issues, data flow interruptions, and error messages.
- Collaborate with internal development and product teams to diagnose complex issues and escalate as necessary.
- Respond to and manage API incidents, ensuring quick resolution of client-facing issues.
- Design and implement scalable, secure, and efficient integrations between Infor ERP and third-party systems or custom applications.
- Develop/ Maintain middleware or API bridges to facilitate seamless data exchange between Infor , Laravel , React , and Node.js applications.
API Configuration and Setup:
- Assist clients in configuring their API environments, ensuring proper API authentication, security protocols, and settings.
- Guide clients through the API implementation and setup process, providing clear instructions and advice.
API Documentation and Knowledge Sharing:
- Create and maintain clear, concise documentation related to API configurations, integrations, and troubleshooting procedures.
Collaboration and Communication:
- Work closely with developers, engineers, and product managers to understand system changes and ensure smooth deployment of API updates and fixes.
- Engage with clients to understand their business needs and provide tailored solutions related to API functionality.
Client Relationship Management:
- Build and maintain positive relationships with clients, acting as the primary point of contact for API-related inquiries and support.
Required Qualifications:
Educational Background:
- Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Experience:
- 5+ years of experience working with Infor ERP (preferably Infor CloudSuite / LN / M3 / Syteline) and its integration tools (ION, API Gateway, BODs, etc.).
- Strong experience with RESTful APIs, SOAP APIs, or other web services.
Technical Skills:
- Strong proficiency in PHP (Laravel framework) and JavaScript frameworks , particularly React.js and Node.js .
- Solid experience with RESTful APIs , SOAP , JSON , XML , and message queues (e.g., RabbitMQ, Kafka).
- Experience with Infor M3 APIs.
- Familiarity with database technologies (MySQL, PostgreSQL, MS SQL Server) and data mapping/transformation .
Soft Skills:
- Strong analytical and problem-solving skills to troubleshoot and resolve API issues.
- Excellent written and verbal communication skills to interact with both technical and non-technical stakeholders.
- Ability to manage multiple support tickets and tasks efficiently in a fast-paced environment.
- Customer-centric mindset with a focus on delivering high-quality service and support.
