Infor LN CloudSuite automotive

TASKS

Receive and process support requests via the ticket system

Analyze, classify, and resolve incidents in 1st level support

Handle support cases independently or in close cooperation with the core team

at headquarters

Identify and escalate complex issues to 2nd/3rd level support when required.

Document and prepare recurring problems and solution approaches

PROFILE

Several years of professional experience in Infor LN

Preferably with Cloud Suite Automotive knowledge

Experience in the following logistics areas: Manufacturing, Warehousing, Shipment Execution, Handling Units

Preferred understanding of automotive processes

Preferably with Automotive Exchange knowledge

Preferred experience with one logistic multi-finance company setup

Understanding of ITIL processes (especially Incident and Problem Management)

Strong communication and customer service orientation

Ability to work under pressure and manage multiple tickets

Excellent English skills, both spoken and written; German or Spanish skills are an

advantage

Experience with Matrix42 is an advantage