Infor LN cloud Suite

Job Role: Infor LN CloudSuite

Location : Remote

Exp;7+

TIME :- 1:30 PM - 10:30 PM

1st level support Infor LN CloudSuite automotive TASKS*

6+YEARS

Receive and process support requests via the ticket system

Analyze, classify, and resolve incidents in 1st level support

Handle support cases independently or in close cooperation with the core team at headquarters

Identify and escalate complex issues to 2nd/3rd level support when required. Document and prepare recurring problems and solution approaches

PROFILE

Several years of professional experience in Infor LN

Preferably with CloudSuite Automotive knowledge

Experience in the following logistics areas: Manufacturing, Warehousing, Shipment Execution, Handling Units

Preferred understanding of automotive processes

Preferably with Automotive Exchange knowledge

Preferred experience with one logistic multi-finance company setup Understanding of ITIL processes (especially Incident and Problem Management) Strong communication and customer service orientation

Ability to work under pressure and manage multiple tickets

Excellent English skills, both spoken and written; German or Spanish skills are an advantage

Experience with Matrix42 is an advantage