Info Technology Sr. Associate
- Posted 14 hours ago
- Be among the first 10 applicants
Job Description
- Basic understanding of the Healthcare Provider domain, including hospital operations, clinical workflows, and healthcare applications.
- Ability to work with physicians, nurses, technicians, and administrative staff to support day-to-day operational issues.
- Good communication and interpersonal skills with the ability to interact effectively with business users, clinical staff, and technical teams.
- Strong analytical thinking, problem-solving, and troubleshooting skills with a proactive approach to learning and issue resolution.
- Willingness to provide L1/L2 application support for healthcare systems under senior team guidance.
- Ability to monitor application health, log incidents, troubleshoot basic issues, and support SLA-driven operations.
- Basic knowledge of ITIL concepts, including Incident, Request, Problem, Change, and Release Management.
- Support application testing, upgrades, patch validation, documentation, SOP creation, and knowledge management activities
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Key Skills
About Company
Skills:
Release management, Application Support, Healthcare applications, ITIL concepts, Troubleshooting