Inernational Sales and customer service ll

Key Responsibilities:

Sales Functions:

• Engage with potential international customers (via inbound/outbound calls, chat, or email).
• Understand customer needs and offer tailored solutions or product recommendations.
• Convert leads into sales while ensuring a high standard of customer experience.
• Meet or exceed sales targets (daily/weekly/monthly) including upselling and cross-selling KPIs.
• Handle price negotiations, offer promotions, and close deals efficiently.

Customer Service Functions:

• Provide Level II support for post-sales queries, complaints, and technical/product issues.
• Handle escalations from Level I agents with professionalism and problem-solving efficiency.
• Ensure accurate and timely resolution of customer cases while maintaining a high CSAT score.
• Coordinate with internal departments (logistics, tech support, billing, etc.) for issue resolution.
• Document all customer interactions, resolutions, and follow-ups in the CRM system.

Eligibility Criteria:

• Education: Minimum HSC (12th Pass) or equivalent; Graduation preferred
• Experience: 13 years in International Sales and/or Customer Support (US/UK/AUS markets)
• Communication: Fluent in English with a neutral or regional international accent
• Tech Skills: CRM systems (e.g., Salesforce, Zoho, Zendesk), MS Office, live chat tools
• Sales Knowledge: Strong persuasion, needs analysis, and objection handling