India repair depot specialist

Key Responsibilities

• Coordinate day-to-day end-to-end Repair Depot and Reverse Hub operations, including receipt, visual and functional screening, repair, testing, packing and dispatch of defective/repaired parts.
• Monitor timely movement of defective parts from customers/service locations to the Repair Depot / Reverse Hub and coordinate collection with customers and logistics partners.
• Verify return labels and part details, identify wrong parts and CID cases, and coordinate with respective owners based on defined CID criteria.
• Coordinate parts shipped locally or overseas for repair and track end-to-end repair lead time, repair yield and return status.
• Monitor repair Turnaround Time (TAT), backlog, aging, repair yield and SLA performance coordinate escalation and corrective actions for delays.
• Maintain accurate control and reconciliation of defective, Work-in-Progress (WIP), repaired/good and scrap inventory.
• Ensure part-level and serial-number traceability throughout the repair lifecycle, particularly for high-value components.
• Ensure timely and accurate SAP/WMS/system transactions for receipt, movement, repair completion, inventory status, consumption and dispatch.
• Monitor and coordinate repair vendor performance including capacity, productivity, quality, repair yield, TAT and SLA adherence.
• Perform DOA and repeat-failure analysis and coordinate Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) with Quality, Engineering and repair partners.
• Support and coordinate continuous improvement initiatives to reduce repair/reverse lead time, backlog, operational defects and repeat failures.
• Ensure applicable India operational compliance requirements are followed, including GST-related logistics documentation, Delivery Challan, e-Way Bill, e-waste requirements and applicable company procedures.
• Coordinate required documentation and operational support for local and overseas repair/return shipments, including import/export and customs-related activities where applicable.
• Coordinate scrap disposition in accordance with Lenovo's E-waste management policy and applicable local requirements.
• Maintain SOPs, process documentation and operational records and support internal/external audits.
• Ensure appropriate ESD, handling, storage, security and safety controls for service parts and high-value components.
• Track and report Repair Depot / Reverse Hub operational spend and support budget and cost-control activities.
• Identify and support productivity, cost optimization and savings initiatives.
• Prepare and report operational KPIs including repair TAT, repair yield, backlog/aging, inventory accuracy, SLA, scrap, cost and productivity.
• Work cross-functionally with Service, Logistics, Quality, Engineering, Compliance, Tax, Finance, IT, Procurement, customers and external service providers to resolve operational issues.
• Support business continuity and coordinate escalations for critical repair backlog, system issues, logistics disruptions or other operational risks.

Position Requirements

• Bachelor's degree or above in Supply Chain, Logistics, Engineering, Operations or a related discipline relevant work experience may also be considered.
• Minimum two years of experience in supply chain, reverse logistics, repair/service-parts operations, depot operations or a related function.
• Experience in inventory management, repair vendor management and operational KPI/SLA management is preferred.
• Working knowledge of India logistics documentation and basic GST, e-Way Bill and e-waste compliance requirements is preferred.
• Strong analytical capability and proficiency in Microsoft Excel and PowerPoint SAP/WMS experience is preferred.
• Excellent written and verbal English communication skills English will be the working language.
• Ability to work cross-functionally in an international and multi-stakeholder environment.
• Detail-oriented with strong problem-solving, ownership and follow-up skills.
• Ability to work independently, identify the right stakeholders and resolve issues with minimal supervision.
• Strong team-working and communication skills able to influence and coordinate stakeholders without direct reporting authority.