India Renewals Manager

26WD98433

Position Overview

The Territory Renewal Manager focuses on supporting Value-Added Distributors and is responsible for driving, forecasting, and closing subscription renewals in conjunction with partners and directly with customers. Furthermore, the role is also responsible for identifying and creating expansion opportunities. This role works primarily through direct customer engagement, collaboration with partners, and alignment with Channel Sales teams. In addition, this role focuses on identifying and mitigating renewal churn risk and ensuring the delivery of irresistible customer experiences together with distributors and partners.

Responsibilities

• Manage and lead team of Renewals Representatives (RRs), ensuring consistent achievement of sales targets and quotas

• Develop and implement team strategies focused on customer retention, renewal rates, and revenue protection

• Ensure accuracy of renewal forecasts and pipelines identify opportunities for same-seat expansion

• Drive operational efficiency by orchestrating renewals processes, resolving bottlenecks, and optimizing workflows in high-volume cycles

• Collaborate with senior sales leaders, partners, and customer success teams to align efforts and optimize renewal outcomes

• Identify and communicate partner capacity and capability gaps to the ecosystem team

Performance Metrics

• Achievement of team sales quotas and renewal targets

• Forecast accuracy and pipeline health

• Operational efficiency improvements (e.g., cycle time reduction)

• Partner alignment and ecosystem engagement

• Customer retention and satisfaction indicators

• Strategic plan for region retention and growth, collaboration with extended sales Org to ensure overall business growth for the region

• Identification and execution of expansion opportunities

Key Skills and Takeaways

• Leadership & Communication: Develop and lead communication strategies that engage diverse stakeholders and align teams

• Strategic Planning: Design and execute renewal strategies, manage processes, and assign quotas to meet organizational goals

• Customer & Partner Understanding: Understand customer needs, industry trends, and competitive dynamics to inform strategy

• Value Articulation: Clearly communicate Autodesk's value and differentiators to drive customer engagement

• Relationship Building: Build and sustain long-term relationships with clients and partners, fostering advocacy

• Strategic Orientation: Coach team members on objection handling, negotiation, and operational excellence

• Sales Alignment: Partner with sales leadership to align renewal, cross-sell, and upsell opportunities

• Customer Success Partnership: Monitor customer health signals and proactively address risks

• Partner with other extended sales functions to coordinate and align on One approach for retention and growth

• Feedback Loop: Provide product and business model feedback to internal teams

Collaboration Requirements

• Coordinate internally with Account Executives, Customer Success, Marketing, and technical teams

• Engage externally with partners to align capabilities and capacity with team goals

Minimum Qualifications

• 10+ years of experience in Renewals, Customer Success, Sales Operations, or Subscription Revenue Management, with at least 5+ years leading high-performing sales teams in a global matrix organization

• Proven success managing teams responsible for customer engagement and sales, forecasting, and exceeding sales targets and operational excellence across high-volume and strategic account segments

• Expertise in driving operational excellence by optimizing workflows, sales processes, forecasting cadences, and pipeline management within fast-paced subscription businesses

• Proven ability to collaborate cross-functionally with Sales, Customer Success, Marketing, Technical Sales, Finance, and Partner organizations to improve customer outcomes and renewal performance

• Experience working with channel partners and reseller ecosystems, including identifying capability gaps, improving partner alignment, and driving accountability for execution

• Strong executive communication and stakeholder management skills, with experience presenting business insights, renewal trends, QBRs/QBPs, and strategic recommendations to senior leadership

• Demonstrated ability to lead organizational transformation initiatives, improve customer experience, and scale global renewal programs through process innovation and operational rigor

• Skilled in coaching teams on negotiation strategies, objection handling, customer engagement, and value-based conversations

• Deep understanding of SaaS/subscription business models, customer health indicators, recurring revenue metrics, and enterprise customer engagement strategies

• Experience leveraging CRM and sales technologies (e.g., Salesforce, forecasting tools, analytics platforms) to drive data-driven decision-making and pipeline visibility

• Ability to operate effectively in a fast-changing, global environment while balancing strategic priorities with day-to-day operational execution

• Experience developing and executing renewal strategies focused on customer lifecycle management, churn mitigation, same-seat expansion, and long-term revenue growth

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