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Job Description: The Client Account Manager is responsible for ensuring the overall quality and on-time delivery of global payroll while increasing client satisfaction. The Client Account Manager is a customer service position that works with a portfolio of Clients, internal teams, and with partners across the globe. The Client Account Manager is responsible for all critical steps to provide our clients a seamless payroll process from input to pay date. The Client Account Manager will participate in ongoing training and is also responsible for contributing to internal projects while developing and learning their ongoing client base.
The Client Account Manager is also responsible for understanding each client specific process to provide key recommendations for improvements and efficiency gains Participates in ongoing training sessions on company protocols for international payroll management and client services for the first 3-6 months of initial start date. Assists with internal projects and working alongside other departments to achieve companywide goals while training on Celergo processes and protocols. Works effectively within the team to ensure all department deadlines and payroll deadlines are met.
1. Responsible for generating reports to analyze, audit, reconcile and verify payroll data.
2. Strong communication and cross cultural skills to collaborate with international team members.
3. Responsible for the accuracy and timeliness of each Client payroll.
4. Complete and deliver monthly checklist metrics:
5. Ensure timely completion
6. Ensure step by step processes are followed
7. Ensure payrolls are paid on time
8. Ensure invoices are billed accurately
9. Manage controls (client and internal changes)
10. Ensure that all documentation is up to date
11. Ensure all deliverables are completed timely and accurately
12. Provide clients with Strong critical problem solving result
Minimum 5+ years of work experience. Good Communication skills, Should be able to work under pressure. Being a Client Account Manager, should demonstrate ownership skills by owning the client account and ensure each of the deliverable is delivered on time. Conduct monthly service review calls with the client.
ADP India, is the fully owned subsidiary of ADP INC., and is engaged in providing IT and ITES service to ADP business divisions worldwide. Established in 1999, with offices in Hyderabad and Pune, ADP India provides the opportunity of working on multiple processes, domains and technologies to over 3500 associates.
In the space of IT, the India operation provides complete range of software development and technical support services. On the BPO space, the India operation provides Solution center services that involve back office operations covering both voice and non-voice processes. The operations can be classified into two areas:
Software Development
We work with onsite business unit teams to build and support various products of ADP. Our work spans the entire software value-chain, from strategic Business Process Re-engineering and Enterprise Application Integration to Operational Product support and Maintenance.
The products use and deploy technologies that include:
• Web technologies
• Client Server Technologies
• Mainframe Technologies
• Communication Technologies
• Enterprise Technologies
Working closely with ADP business divisions around the world, we use a global services delivery model that combines on-site and remote expertise to accelerate the development of mission critical solutions.
Solution Center Services:
We focus on ownership, administration and management of business processes based on measurable performance metrics, effectively leveraging our in-depth business domain understanding and strong computing infrastructure. Our services cover diverse domains such as payroll processing, benefits administration, tax & financial services and pre-employment services.
ADP India has also received the ISO 27001 certification.
The service delivery can be broadly classified as:
- Non-voice Processes : Transaction Processing, Analytics, Data Conversion, Implementation Support etc.
-Voice Processes: Participant customer calls and client technical support, Tier 1 & 2 services
ADP INC:
Automatic Data Processing, Inc. (NASDAQ: ADP), with nearly $9 billion in revenues and over 585,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging nearly 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to organizations of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine and recreational vehicle dealers throughout the world.
ADP has been ranked No. 2 on FORTUNE World's Most Admired Companies in the Financial Data Services industry category and has a strong leadership position in every core business segment it operates in. ADP is the only IT services company and one of only a handful of U.S industrial companies to be triple A-rated by Standard & Poor’s and Moody’s.
Job ID: 105097391
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