IND Testing Coordinator II

Job Title- IND Testing Coordinator II

Solution Line- Health Solutions

Position type- Full Time

Work Location- Gurgaon

Working style -

• Hybrid model - minimum 50% work from office is mandatory.

Cab Facility- Yes

Shift Time - 8am to 5pm

People Manager role: No

Required education and certifications critical for the role-

Any Graduate

Required years of experience -

6-8 years of experience in Relevant field

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT THE BUSINESS

Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach.

GENERAL DESCRIPTION OF ROLE:

IND Testing Coordinator II is responsible for IAT test plan creation & execution, UAT walkthrough & coordination, documenting ongoing operations processes, implementation reporting and production of vendor, payroll and client reports during first month of go-live. Analyse and assign defects, daily report-out during IAT & UAT. Conducting Service Centre and Admin trainings. Managing small Renewal projects and client management during initial phase of stabilization phase. Should be able to manage large volume of clients on regional/Global level. Should be able to mentor TC1 role people so they can deliver quality output in client UATs.

JOB RESPONSIBILITIES (List 6-10 major responsibilities in the role):

1. Test strategy, Planning & Execution

• Test Strategy kick off with System Analyst/Business Analyst to ensure no gaps in technical design specification
• Create detailed test plan using standard/agreed template to capture all scenarios in IAT to ensure defects are not raised during UAT
• Work with others/testing resources to close any gaps identified on testing documents and facilitate lessons learnt team discussions
• Review and analyze system specifications
• Collaborate with Configuration team to develop effective strategies andtestplans
• Executetestcases (manual or automated) and analyze results
• Create logs to documenttestingphases and defects
• Report bugs and errors to development/configuration team.
• Conduct post-release/ post-implementation/Regressiontesting
• Work with cross-functional teams to ensure quality throughout the implementation project
• Work closely with Project Managers to review the testing timelines and ensure testing resources are secured
• Drive and execute on overall UAT and end-to-end system testing strategy with client

1. Operations & Helpdesk

• Create & Impart training plans for new implementations
• Work closely with Service delivery Managers to work on Process Maps & Standard Operating Procedures (SOPs)
• Work closely with Testing team/Ops team to close all the workstreams on time & make sure Ops resources are engaged throughout the project
• File walkthrough sessions to be conducted well in advance with Ops and files needs to be audited for the first 1-2 months before Ops signs-off
• Work on Ops handover checklist and make sure there is no open items during handover

1. Continuous Improvements

• Lead the innovation/process improvement activity at client or team level in order to have efficiency gain.
• Build colleagues acumen on solutions, financials and time management resulting in the ability to articulate key financial measures within our business. Drive consistent and clear communications around roles, responsibilities and goals to achieve
• Learn & develop new skills as demanded by role

1. Relationship building

• Contribute to positive team spirit by creating participating in all team engagement activities
• Teamwork- Work to establish offshore resource relationships and knowledge of database structure and reporting capabilities
• Act as a backup of PM/DA/SA/BA & provide full support in absence of the key members of the project.

1. Projects & Client management

• Manage complex AE and work closely with Client managers/SDMs to ensure successful execution of renewals.
• Manage clients and support CMs/SDMs during initial phase of operations activities.
• Understanding all overall SDLC process
• Understand the product well for demonstration
• Should be sound with Teamwork, Time Management, Analytical Skills
• Excellent communication skills
• Good to have good Operations experience
  
  
  

SKILLS/COMPETENCIES REQUIRED (List 4-8 skills required to get the job done):

• Ability to document and troubleshoot errors and rapidly learn and test new features.
• Think analytically and logically.
• Envision business situations.
• Stimulate curiosity and creativity.
• Effective Business writing
• Project Management
• Quality Six sigma
• Proficient with word and excel
• STLC, HPQC, UFT
  
  

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.

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