General Description Of Role
Results-oriented individual with rich experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Transition specialist adept in creating seamless integration of new operations and businesses.
Job Responsibilities
Accountable for all deliveries at a regional level
- Deliver projects through direct reports with a span of 20-30 team members (including Operations Managers) and ensure adherence to timeline, quality, cost
- Ownership of Manager's career path, succession planning and performance management - Focuses on enhancing technical & personal effectiveness through training, education and coaching
- Ensure job rotation of colleagues to facilitate learningl
- Manage people managers , careers, attrition and Employee engagement
- Manage and own stakeholder relationships and acts as first point of escalation for projects
- Identify and promote job exchange opportunities outside of business unit
- Business Development – showcase operation center capabilities across organization, source new business
- Drive operational efficiencies through quality, technology, automation and standardization initiatives
- Responsible for efficient resource allocation, capacity and budget utilization to ensure profitable delivery
- Work closely with Unit Manager to track critical financial and operational metrics with a view to meet unit objectives and drive operational excellence.
- Leverage best practices followed in other operations groups in Consulting operations across the globe and introduce the same for the team.
- Risk Analysis and mitigation – Understanding of high impact risks, develop mitigation plans and governance
- Succession planning for critical roles
- Training needs assessment for wider team
- Collaborate with support functions – TD, Quality, HR etc. to drive initiatives
- Facilitate Research & Development activities – support in developing white papers, product development, insights, marketing collaterals etc
Skills‐
- Excellent interpersonal, communication skills
- Proven multi stakeholder management experience
- Strong Project Management experience
- Adaptability to a changing and high growth environment
- Management of Portfolio specific business needs.
- Acumen to increase business depth and quality.
- Client management/ relationship management
- Ability to understand end consulting solution
- Data Analysis - Engagement Content
- Coaching/ Mentoring – Expertise
- Team Management Skills
- Proficiency with MS Office, MS Excel Advanced, MS Word and Power Point
- Leverage technology to bring efficiencies and improve quality
- Contribute to improving technology solutions and its applications
- Identify new technology & tool requirements and acquire/ develop process knowledge
- People Management, Risk Analysis & Management, Budgeting & Forecasting, people management, Negotiation, Operations Management, Project Management, Stakeholder Management, Coaching & Feedback, Solution Oriented approach and Conflict resolutions, costing
- Data Analysis, Proficient with MS Office, Effective Written and verbal communication skills, Domain Knowledge, Analysis& MIS Report Out
- Cost Reduction Strategies, Cross-functional communications, Business Development,
How We Support Our Colleagues
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.
Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.
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