IND Manager - Business Service Support

Job Title- IND MANAGER - Business Service support

ARL- 6

Solution Line- WCRG

Position type- Full Time

Work Location- Bangalore, Whitefield

Working style- Hybrid

Cab Facility- Yes

Shift Time -12.30 p.m. to 9.30 p.m.

People Manager role: No

Required education and certifications critical for the role-

Graduation or Post Graduation.

Required years of experience -

12+ years of relevant experience

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed to our purpose as one firm, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT BUSINESS

CLAIMS - Aon is a leading global professional services firm that provides a broad range of risk, retirement, and health solutions-including insurance broking and consulting. Insurance claims processing is a crucial part of the operations, evaluate, and settle a claim filed by a policyholder or beneficiary after suffering a covered loss or damage.

GENERAL DESCRIPTION OF ROLE:

. Responsible for receiving and reviewing new claims notifications from policyholders, brokers, or other channels. Verify claim information and enter details accurately inti the claims management system.

JOB RESPONSIBILITIES:

. Experience in team management, and ability to lead team of up to 10 or more subject matter experts, ensuring that theirs and own objectives are aligned with the overall business strategy, that performance is satisfactory, and any necessary action is taken to continually to develop capability as future leaders.

. Uphold and demonstrate leadership values and a proven track record of building teams, retaining talent and effective people leadership.

. Building strong relationships with UK colleagues, and other internal stakeholders.

. Should be able to present team performance using data and analytics to drive successful outcomes as well as feedback to ensure effective service delivery of KPIs

. Manage the service provided to Client Service Delivery based in UK by your team of Business Service Support.

. Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions

. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.

. Monitor customer feedback and address concerns promptly to ensure satisfaction

. Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.

. Empowering team members with skills

. Experienced in implementing the adequate process controls and review mechanism.

. Ability to lead a larger team with multiple clients with high complexity and conflicting expectations.

. Collaborate and work with other support functions i.e., Quality, IT, HR, Admin etc for the operations stabilisation and delivery results.

. Coach and mentor direct reports where appropriate, to support personal and professional development in the high-potential population, supporting retention, engagement and succession plan aims.

. Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company

SKILLS/COMPETENCIES REQUIRED:

. 12+ years of Operations Leadership Experience, with Insurance.

. Should have Claims Management Experience.

. Well versed with MS Excel, MS Word

. Expertise in Understanding, managing and handling Claim documents, ensuring accuracy and compliance.

. Excellent verbal and written communication skills

. Excellent organizational skills with the ability to manage multiple priorities simultaneously and to deadlines.

. The ability to remain calm under pressure and be able to work flexibly when required.

. A positive approach and mind-set and excellent attention to detail

. Ability to work individually and in a team.

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.