JOB RESPONSIBILITIES
(List 6-10 major responsibilities in the role):The Colleague provides high quality administration support for internal and external clients. The Colleague also supports team members and coordinates the work in the team by:
- Learning about clients, systems and tools and being proficient in processing and checking.
- Achieving team and individual targets (KPIs, SLAs, quality targets).
- Sharing best practice with colleagues through process and tool training.
- Identifying issues with processes handled in teams and driving a process to find and implement solutions.
- Implementing changes to tools and documentation needed to support effective service delivery.
- Participating in new client implementations & understand the reporting.
- Building strong relationships with client teams, peers & displaying team work
- Maintaining required technical knowledge and behavioral standards and expertise, especially all regulatory and statutory requirements.
- Managing complex processing and ensuring transactions are performed in line with the signed off procedures and agreed deadlines.
- Reviewing processing calendar and making sure all daily processes are completed
SKILLS/COMPETENCIES REQUIRED
(List 4-8 skills required to get the job done):
- Should be well versed with basic tool functionalities for creating, editing, and formatting presentation
- Business communication skills (email and conference calls) and fluent with English language.
- Should be flexible, keen on taking initiatives, accountable and have a collaborative approach with fellow colleagues
- Basic Knowledge of Excel with commonly used functions (LEFT, LEN), math functions (SUM, PRODUCT), statistical functions (AVERAGE, COUNT), logical functions (IF, OR) and lookups
- Should be well versed with basic tool functionalities for creating, editing and formatting PowerPoint presentation
- Basic Understanding of email writing
- Basic knowledge of Domain
- Stakeholder Management
