Innovate in Bengaluru
This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe's India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe's customers. Lowe's India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe's India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit, www.lowes.co.in.
About The Team
The team focuses on Provide the customer the most compelling Direct To Customer experience in home improvement by developing and maintaining a strong vendor network and supplier partnership within the Digital Commerce space.
Job Summary
The primary purpose of this role is to drive operational improvements and customer consistency for the Lowe's Marketplace Business.
The Marketplace Associate Analyst role will be part of a business unit/business area and support the primary owner of their given business unit. They will focus on driving projects that contribute to improvements in seller and internal performance and profitability. Functions of the role include generating dropship/Marketplace seller data analysis, driving key projects, monitoring and driving seller On-time and Fill Rate performance, inventory management, managing dropship/third party seller inquiries and building relationships with sellers and other cross functional stakeholders within Lowe's.
Overall, this role contributes to online business segments that play an important role in moving the online business forward by driving ongoing improvements. The successful candidate will be an individual who can identify and support strategic improvement initiatives for seller performance, while being able to dive deep into areas of opportunity and develop solutions and processes towards improvements. This associate will work cross-functionally with multiple technical and operational teams within Lowe's organization and drive projects and partners to complete execution.
Roles & Responsibilities
Core Responsibilities:
Key Responsibilities
- Member of identified business unit and responsible to monitor and execute operational processes around seller performance, actionables and related metrics
- Supports seniors and leadership on data driven projects through execution stages.
- Analyze sales data and dropship/third party seller compliance data (ship on time, cancels, etc.) to understand trends and provide valuable and actionable insights regarding the data.
- Partner with dropship/third party seller community to identify process gaps and provide solutions on how to close identified gaps.
- Communication with dropship/third party sellers in efforts to drive ship on time improvements and reduce cancellations in partnership with internal teams.
- Liaison between core teams at Lowe's to ensure that seller issues are resolved quickly.
- Partner with core teams at Lowe's and within the dropship/marketplace seller network to improve seller performance and provide teams with data and metrics to ensure dropship/third party seller performance is considered in business decisions
- Use data to track packages from point of shipping to the customer's door or store and provide insights to improve deliver on time performance.
- Collaborates with the US team to ensure they are aligned on projects, timelines, etc.
- Execute plans with Digital Commerce team and cross-functional teams. Ensure that work is completed on time and raises risks and issues that could cause delays to the work.
- Execute communication related to initiatives, capabilities, features, and improvements to ensure business teams are appropriately informed.
Years Of Experience
- 0-2 Years relevant experience in online/retail merchandising, digital business, operations
Education Qualification & Certifications (optional)
Required Minimum Qualifications
- Bachelors Degree Business Administration, Marketing, Operations, Data Analytics, or related field
Skill Set Required
Primary Skills (must have)
- Experience with digital or marketplace or category merchandising
- Detail-oriented with strong operational mindset
- Proven Expertise in third-party assortment management
- Experience with data analysis and providing insights about the data
- Experience working with Excel and other data/reporting tools
- Excellent written and verbal communication skills, including the ability to converse with US based sellers via email, phone, teams calls(to be evaluated)
- Excellent problem-solving and time management skills
Secondary Skills (desired)
- Experience managing a business portfolio in a large retail environment
- Business operations experience
- Experience with Ticketing/volume management tools
- Has voice process experience as part of CustomerService/Seller Support roles.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe's wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act's privacy provisions.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
