Position Summary...
About Team:
At Walmart, we are committed to leading the business side of technology how we operate, measure success, and enact change. This team focuses on that and, areas such as strategic portfolio acceleration, cross-segment tech enablement, tech talent experience (TTX), portfolio foundations and technology business operations.
As an Ad Operations specialist, you will contribute towards monitoring, troubleshooting towards the issues/bugs in WMC Owned and Operated platforms are working as intended.
You will contribute and correct respond insights to ensure correct solution share towards with Policy and other issues related to platform as intended as well as to prevent bad customer experience by displaying right ads to the audience. Understand all the client's goals and objectives and ensure ads/pages are setup to achieve these goals. Be the subject matter experts in ad serving platform/tools and work to continually perfect the platform usage and provide up to date best practices.
What You'll Do :
- Manage day-to-day assigned support cases and troubleshoot the escalation tickets/urgent issues within TAT.
- Work closely with internal teams and advertisers to guarantee client satisfaction and quick problem solving.
- Manage day-to-day Queue and support cases, keep update the SOP's and process updates.
- Maintain the 100% SLA and Quality without fail.
- Deliver exact and correct solutions to customers for their support queries.
- Stay updated on the latest developments and best practices related to team and project.
- Troubleshoot various UI issues & Seller/suppliers queries & problems.
- Provide Ideation and implement process excellence.
- Build good relationships by collaborating with internal team, Product Management, Marketing, Engineering team, and ad policy.
- Collaborate with cross-functional teams to ensure accuracy and troubleshoot issues that arise.
What You'll Bring
- B.E. or B.Tech. degree in Computer Science or another equivalent stream
- Candidate with excellent articulation and communication skill set.
- 3+ years of experience in Ad Operations domain
- Willing to work in rotational shifts, including PST hours.
- Strong familiarity with ad serving technologies, platforms, and tools with hands on working experience.
- Hands on knowledge on at-least one ads tool Google Ad Manager, Google Ad words, Tradedesk, Facebook Ads, Instagram Ads, Pinterest Ads
- Hands on knowledge and experience in Ad operation support, problem solving skill.
- Excellent communication and presentation skills to effectively articulate creative ideas and recommended to clients and internal stakeholder.
- Work closely with Sales and Account Management from campaign scheduling to ensuring smooth delivery of assets and media, meeting, and surpassing advertisers expectations.
- Experience in queue management and ticket assignments.
- Ad operations support/technical support experience.
- Ad policy
- MS-Office
- Trafficking across Display/Search Platforms.
- E-mail etiquette.
- Reporting
About Walmart Global TechImagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Walmart's culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our [Bangalore/Chennai] office for daily work, with the flexibility for associates to manage their personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Belonging
We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.
At Walmart, our vision is everyone included. By fostering a workplace culture where everyone isand feelsincluded, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we're able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
Equal Opportunity Employer
Walmart, Inc., is an Equal Opportunities Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being inclusive
What you'll do...
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications:Bachelor of Science and 3 years operations analyst experience OR 5 years operations analyst experience. 5 years Service Desk experience or equivalent
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Building Infrastructure Technology, Building technology platforms, Change Management, Customer Care, Customer Service, Human Resources, Investigations, Managing challenging workforce issues, Support
Primary Location...
, , India R-2348101
