IND Analyst II GSMS-Proposals Mgmt

JOB RESPONSIBILITIES:

·      2-3 years experience is desirable.

·      Previous proposal support or content management experience will be an added advantage; familiarity and understanding of Insurance & benefits industry/terminology and or consulting industry/terminology is a plus.

·      Ability to read and interpret proposal questions and RFP documents with the ability to identify content within the database that responds to the intent of the question fully

·      Attention to detail to ensure accurate data capture when transferring content in/out of proposals and the database.

·      Strong sense of urgency as it pertains to client and client team deadlines.

·      Proactively follow-up and resolve any issues to ensure deadlines and client needs are met.  

·      Accountable for providing support on proposal support in-line with SLA requirements, timelines and quality standards while ensuring high level of internal and external client satisfaction.

·      Provides day to day support to the onshore writers and production assistants as needed.

·      Works closely with onshore writers, production assistants, and content managers to support:

o   Proposal response template creation – working within the RFP support tool to format the original document (word, PDF, etc.) and develop the structure for the response according to Aon branding and formatting

o   Ongoing formatting – formatting of proposal documents during the RFP response process, ad hoc formatting of database content related to content management

o   Forms and Appendices - Format appendices to facilitate population, and format and populate forms with required generic Aon content (e.g. Fed Tax ID, headquarters address, diversity statements, etc.)

o   Content Management - facilitate content management process through downloading and formatting content for SME review, sending content to SMEs based on predetermined schedule and content area, collect SME responses with new/updated content, and upload content into database once it has been peer reviewed by onshore content manager

·      Escalates issues to onshore writers and production assistants as they arise

·      Participates in unit-wide initiatives as assigned with a view to driving operational excellence

·      Enhances technical skills and personal effectiveness through training, education and coaching.

SKILLS/COMPETENCIES REQUIRED:

·      Extremely strong English communication skills to communicate effectively with team members and to understand and interpret RFP questions and accurate responses

·      Strong timelines

·      Listening skills

·      High proficiency in MS suite with expertise in MS PPT and Word