IND Analyst II - Content Management

Job Title- IND Analyst II GSMS-Content Mgmt

ARL- 8.2

Solution Line- GSMS

Position type- Full Time

Work Location- Bangalore, Whitefield

Working style- In Office

Cab Facility- Yes

Shift Time -12.30 p.m. to 9.30 p.m.

People Manager role: No

Required education and certifications critical for the role-

Any Graduate or Post-Graduate (full time)

Required years of experience -

2-3 year of relevant experience

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT THE BUSINESS

Global Sales and Marketing Support team supports Aon business units across geographies with research, analytics, marketing, proposal support and operational support to client delivery. Its mission is to provide Aon sales, marketing and strategy teams with the information, analysis and insight necessary to make informed decisions through business development, client delivery and strategy

GENERAL DESCRIPTION OF ROLE:

Incumbent would be responsible Manage the sales content knowledge sharing workflow to ensure that content is centralized and shared in a brand compliant format enabling colleagues to bring the best of Aon to their clients.

JOB RESPONSIBILITIES:

• 2-3 years experience is desirable.
• Keep content up to date, relevant and complete, liaising with stakeholders around the business and archiving old content.
• Help develop the system and content governance approach
• Previous content management experience or knowledge sharing platform desirable
• Manage the sales content knowledge sharing workflow to ensure that content is centralized and shared in a brand compliant format enabling colleagues to bring the best of Aon to their clients.
• Keep content up to date, relevant and complete, liaising with stakeholders around the business and archiving old content.
• The content/knowledge manager is responsible for overseeing all knowledge-related activities, including the management, capturing, sharing and accessibility of content/knowledge assets.
• They must work alongside customers, internal and external, to promote and optimize the usage of the organization's knowledge assets.
• As a Knowledge Manager, you will help define the content/knowledge management strategy. The role will focus on developing, auditing, and maintaining high quality content for client facing colleagues.

• Encouraging a culture of knowledge-sharing and collaborative workflow among departments and project teams
• Ensuring that employees are sure of the content/knowledge management processes, including the purpose of doing so, through accurately and helpful documentation of processes.
• Making sure that the right Content/knowledge goes to the right people, and that this information is promptly applied to business activities
• Helping capture new Content/knowledge with the usage of Oracle Content management (OCM) and Oracle Sales Accelerator
• Monitor progress and learning processes by keeping track of engagement, project outcomes and other metrics

SKILLS/COMPETENCIES REQUIRED:

• Minimum of 1-2 years experience is desirable.
• Good organizational skills
• Proficiency in the use of Microsoft Office Suite
• Knowledge of Oracle suite of products desirable
• Knowledge of Oracle content management (or other best in class CMS, such as Adobe DAM) highly desired
• Self-motivated with confidence to work largely unassisted once trained
• Experience of content management and/or knowledge sharing platform preferred
• Knowledge of financial or professional services preferred
• Clear communication and presentation skills
• Good interpersonal skills
• Strong problem-solving skills with ability to provide insight and recommendations

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.

COMMITMENT TO SUSTAINABILITY

Aon is dedicated to integrating sustainability into our core business practices. We strive to minimize our environmental impact through innovative solutions and responsible stewardship, ensuring a sustainable future for our clients and communities.

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