Innovate in Bengaluru
This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.
About Lowe's
Lowe's is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe's India, the Global Capability Center of Lowe's Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe's India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India
About The Team
The SSC- B Asset Protection team leverages Video Analytics for Shrink Prevention at Self Check Out, Fraud Investigation and Cashier Behavior. The Asset Protection Fraud Investigation Analyst would be responsible for detecting, investigating and mitigating fraud-related losses within the retail environment by analyzing transactions, CCTV/ video footage, and system data-exceptions; identify patterns of internal and external fraud, provide actionable insights and process improvements to reduce shrink and protect assets.
- Monitor and review CCTV/video analytics footage (e.g., via Genetec Security Center) to identify high-risk transactions.
- Investigate exception patterns such as deep discounting, refund frauds, cash discrepancies, and line voids.
- Correlate transaction data with video evidence to determine whether incidents indicate fraud, operational breaches, or other malpractices.
- Communicate findings clearly through written reports, dashboards, and presentations for business partners and leadership.
- Meet daily, weekly, and monthly review targets with accuracy and consistency.
- Identify deviations from SOPs and provide precise, actionable feedback.
- Recommend improvements to processes, camera coverage, system controls, and policies to strengthen fraud prevention.
- Escalate technology, system, or policy issues to supervisors as needed.
- Maintain clear communication channels with business units and store operations.
- Document investigations with detailed reports including incident description, evidence summary (snapshots, transaction logs), root-cause analysis, estimated loss, and corrective actions.
- Collaborate cross-functionally with stores and various departments in SSC to support investigations.
- Stay current on retail fraud trends, video analytics innovations, and risk management practices; share insights and training inputs with peers
Primary Skills (must Have)
- CCTV, store systems i.e., receipt review, investigative skills, Power Point.
- Strong analytical mindset: ability to interpret transaction data, patterns and video evidence.
- High attention to detail and integrity: capable of maintaining confidentiality and working unbiasedly.
- Effective communicator: able to translate complex investigation findings into clear, actionable recommendations for business stakeholders.
- Tech-savvy: comfortable working with video-analytics platforms, CCTV monitoring systems, transaction-logging tools, dashboards and report-writing.
- Proactive and process-oriented: identifies weak controls or process gaps and drives improvement.
- Collaborative: works well with cross-functional teams and business units to effect change.
- Familiarity with operational risk, retail fraud indicators and investigative workflows is highly desirable.
Years Of Experience
- 1-2 Year Retail or professional environment in AP
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
