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Incident Manager

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  • Posted 14 hours ago
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Job Description

Key Responsibilities:

  • Manage and resolve IT incidents efficiently to minimize downtime and impact on business operations.
  • Coordinate with internal teams and stakeholders to ensure timely resolution of incidents.
  • Develop, implement, and continuously improve incident management processes and procedures.
  • Analyze incident trends and provide actionable recommendations for process improvement.
  • Ensure compliance with industry standards, organizational policies, and best practices.
  • Collaborate with stakeholders to identify potential risks and implement mitigation strategies.

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Open to candidates from:
Indian

About Company

Logicplanet IT Services (India) Pvt. Ltd., incorporated in 2007 and headquartered in Hyderabad, operates as a software publishing, consulting, and IT solutions provider. The company delivers enterprise technology services including software development, digital transformation, and IT staffing solutions. With expertise in areas such as embedded systems, QA automation, ERP, and cloud technologies, Logicplanet supports global clients by combining technical innovation with workforce solutions, positioning itself as both a technology partner and a recruitment facilitator.

Job ID: 147346095

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Skills:

Incident ManagementItilServicenowProblem ManagementRoot Cause AnalysisSLA Monitoring