TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Incident Management
Experience Range: 5 to 10 Years
Location: Chennai
Interview Date: 05th September 26 (09:00 AM to 12:00 PM)
Interview Venue: Gate 04, TCS Siruseri Campus,Plot No. 1, G‑1, SIPCOT Information Technology Park
Near Siruseri Special Economic Zone (SEZ), Navalur Post, Siruseri, Chennai – 603103, Tamil Nadu
Note-While coming for Walkin:-
· Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt ID proof(Xerox 2 copies)
· Please do not bring personal laptop or electronic gadgets to TCS premises.
Must Have:
- Responding to a reported service incident, identifying the cause, and initiating the incident management process
- Prioritizing incidents according to their urgency and impact on the business
- Coordinating with stakeholders and communicating the status and resolution of incidents
- Work closely with the service desk, the initial point of contact for all IT issues, ensuring a streamlined incident reporting and response process.
- Coordinate with various technical support levels, from first-level support handling basic issues to advanced technical specialists tackling complex problems.
- Ensure that incident resolution aligns with broader IT operational goals and compliance standards.
- Responsible for carefully documenting every incident as soon as it is identified and recording
- Responsible for the early detection of IT disruption using advanced monitoring tools
- Swiftly identify the origins and scope of incidents, upon detection, undertake a thorough analysis to understand the underlying causes and implications.
Good to Have:
- Ability to handle multiple technology tasks and work independently as well as a team member
- Strong technical knowledge of information technology systems and infrastructure
- Understanding of risk management, mitigation, and incident response frameworks
- Experience communicating with senior management and executives
- Knowledge of relevant laws and regulations related to incident response and data privacy
Essential:
- Ability to handle multiple technology tasks and work independently as well as a team member
- Strong technical knowledge of information technology systems and infrastructure
- Understanding of risk management, mitigation, and incident response frameworks
- Experience communicating with senior management and executives
- Knowledge of relevant laws and regulations related to incident response and data privacy
Minimum Qualification:
- 15 years of full-time education
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
