Incharge - Warehouse Operations

Job Responsibilities

• Managing the entire warehouse operation
• Ensuring all KPI parameters are achieved
• Conducting monthly business reviews
• Ensuring stock accuracy
• Effectively communicating and coordinating with customers for all escalations
• Ensuring profitability at the site and meeting all compliance requirements (manpower, vendor management)

Technical Skills

• Good knowledge in Excel, SAP, CAPA, CIP & KAIZEN
• Good communication skills

Primary Responsibilities

• SAP management
• Warehouse KPI management
• Managing CAPA
• Kaizen implementation
• Warehouse stock management
• Customer escalations handling

Educational Qualifications

• Category: Bachelor's Degree

Key Performance Indicators

• KPA KPI Customer Contractual KPI: Achievement of Customer/Site Specific KPIs as per SLA
• Customer Relationship: Timely recording and response to Customer Complaints with CAPA & RCA
• Inventory Management: Daily Count and Monthly Wall to Wall Count; Nil Variance in Monthly Stock Audit with zero customer debit
• Billing & Invoicing: Timely submission of Monthly Billing Data to HO & to Client
• Petty Cash Management: Timely submission of CBS with approval / approved Budget
• Audit Observation: Closure of Internal Audit Query on CBS, Asset, SOP, Financial Transactions at Warehouse
• Vendor Services:
• Ensuring high level of Services from Manpower/Housekeeping/Security and other Vendors.
• Supporting Vendor on any pending issues.
• Adherence to S & E, CLRA, Minimum Wages, PF, ESI, Vendor Payout.
• Timely Submission of Vendor Bills to Corporate Office.
• Placement & Tracking:
• Vehicle placement vs indents received.
• Vehicle status update at any given point of time.
• POD (Proof of Delivery): Timely and accurate receiving of PODs with remarks within 15 days from date of delivery.
• Quality Control:
• SOP adherence / Nil NC in Audit.
• Maintaining Warehouse Compliances (Apart from Manpower Compliances).
• Ensuring 5S Compliance.
• Maintaining Incident Log and timely closure.
• Process Improvement:
• CIP and its closure as per Timelines decided.
• Increased Productivity.
• Training & Development:
• Identifying Training Needs and developing training calendar for site.
• Functional skills training.
• HR Process: Improvement in Attrition rate.

Required Skills

• Warehouse KPI Management