Job Overview
We are hiring an Inbound Sales Executive who will handle initial conversations with potential clients, identify their needs, and fix appointments for the sales team. You will play a crucial role in building trust, educating prospects, and preparing the path for sales closures.
Who are you (Personality attributes):
- Go-Getter & Problem Solver
- Self-Initiator & Proactive
- Innovative & Strategic Thinker
- Takes Ownership of what you do
What will you do (Roles):
Client Interaction & Appointment Setting
- Respond to inbound queries via calls, emails, WhatsApp, or website/chat channels.
- Reach out to new leads generated from campaigns, expos, digital sources, and offline teams.
- Fix appointments for product demos or sales meetings.
- Represent Dit'o with warmth, professionalism, and clarity in every conversation.
Lead Generation & Prospecting
- Identify potential clients across corporates, hotels, cafs, caterers, restaurants, and coworking spaces.
- Initiate contact via outbound emails and follow-up calls to explore interest.
- Maintain lead data and status updates in the CRM.
Needs Analysis & Trust Building
- Understand the client's pain points related to coffee/beverage services.
- Share the Dit'o advantage: quality, convenience, aesthetics, and operational simplicity.
- Give them the confidence that Dit'o can solve their needsno matter the size of their business.
Lead Qualification & Handover
- Qualify leads based on parameters like interest, budget, need, and timeline.
- Share detailed notes, pain points, and lead context with the field sales team.
- Track each interaction diligently and follow up as needed.
Reporting & Insights
- Maintain daily call logs, lead status updates, and progress in CRM tools.
- Share weekly insights on objections, interest trends, and conversion bottlenecks.
- Collaborate with marketing to improve FAQs, emailers, and lead messaging.
What do we need (Requirements):
- 14 years of experience in inbound/inside sales, lead qualification, or telecalling.
- Must be fluent in Tamil, English, and Hindispoken and written.
- Excellent communication skillsarticulate, active listener, and empathetic.
- Basic knowledge of B2B or HoReCa sales is a plus.
- Proficiency in Excel or CRM tools is desirable.
- Self-motivated, structured, and consistent in follow-ups.
