Inbound Process

About the job

*Job Location: Thane

Shift & Transport: Company-provided two-way pickup and drop facility from Thane station

*Job Overview

We are looking for skilled and customer-focused professionals to join an inbound customer support role. The ideal candidate will be responsible for handling customer interactions efficiently, resolving queries, and ensuring a high level of customer satisfaction through effective communication and problem-solving abilities.

*Key Responsibilities

Handle inbound customer calls professionally and courteously

Understand customer concerns and provide accurate resolutions within defined timelines

Maintain clear and effective communication with customers at all times

Document customer interactions and update records accurately in the system

Follow standard operating procedures and quality guidelines

Escalate complex issues to the relevant internal teams when required

Ensure customer satisfaction by delivering a positive service experience

Meet performance metrics related to quality, productivity, and customer experience

*Eligibility Criteria

Excellent verbal communication skills in English (additional languages are a plus)

Strong listening and interpersonal skills

Ability to handle customer conversations calmly and confidently

Basic computer knowledge and ability to navigate systems

Customer-centric approach with problem-solving mindset

*Salary & Benefits

Salary: 18,000 in-hand

Stable work environment with growth opportunities

Professional training provided

Two-way transportation facility available

Supportive team and structured work processes

*Preferred Candidate Profile

Prior experience in customer service or call handling roles is an advantage

Graduate Freshers with strong communication skills may also be considered

Willingness to work in a fast-paced customer support environment