Inbound Customer Support Executive(Hindi)

Sudharshan Antony Bakiaswamy (Proprietor of Gios India)

Chennai

0-5 Years

2 - 4.5 LPA

This job is no longer accepting applications

Posted 5 months ago
Over 100 applicants

Job Description

Job Role:

Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales target are met

Skills Required:

Excellent verbal communication skills
Ability to comprehend, capture as well as interpret basic customer information
Strong customer service focus
Knowledge of Banking / Credit cards sales preferred

Languages Required: English + Hindi (compulsory).

Education: Graduates (Any stream)

For more info contact to

Dhanushree.S

8148956417

Education

Bachelor Of Technology (B.Tech/B.E), Bachelors of Law (B.L/L.L.B), Bachelor of Science (B.Sc), Bachelor in General Studies (BGS), Bachelor of Applied Science (BAS), Bachelor of Music Education (B.M.E.), Bachelor of Interdisciplinary Studies, Bachelor of Arts (B.A), Bachelor in Hotel Management (B.H.M)