Key Responsibilities
Customer Support
- Handle inbound and outbound calls for international customers
- Resolve queries accurately and efficiently
- Maintain a professional and courteous approach at all times
Process & Quality Compliance
- Follow defined BPO processes and quality standards
- Maintain accurate records of customer interactions
Collaboration & Performance
- Work effectively within the team and with cross-functional departments
- Achieve individual and team performance targets
Shift & Work Schedule
- 5 days working in rotational shifts
