Scope: The IN-Technical Consultant Int - Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. Our current technical environment: . Microsoft Azure . VMware ESXi What you'll do: . Perform troubleshooting of hardware, OS, and network issues based on standard operating procedures (SOPs). . Log, track, and update incidents and requests in the ticketing/ITSM system. . Escalate unresolved issues to L3 teams with proper documentation and logs. . Perform routine health checks, daily checklist activities, and report deviations. . Support user requests related to access, password resets, and basic infra queries. . Adhere to defined processes, SLAs, and compliance/security guidelines. . Maintain accurate documentation of incidents, knowledge articles, and runbooks. . Manage servers (Windows/Linux), virtualization platforms, storage systems, and network devices. . Implement standard changes and upgrades to infrastructure components. . Support patching, backup/restore operations, and performance monitoring. . Create technical documentation, knowledge articles, and mentor L1/L2 engineers. . Participate in audits, compliance checks, and ensure security standards are met. . Collaborate with architects and project teams on infrastructure design and integration. What we are looking for: . Bachelor's degree in IT/Computer Science/Electronics (preferred) or equivalent diploma. . 5+ years of relevant infrastructure support/engineering experience . Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable. . Deep expertise in at least two infrastructure domains (e.g., server administration, networking, storage, cloud, security). . Strong troubleshooting and analytical skills with ability to solve complex, multi-domain issues. . Experience with automation/scripting (PowerShell, Python, Ansible, Terraform, etc.). . Hands-on experience with enterprise monitoring, backup, and ITSM tools. . Strong understanding of ITIL processes and enterprise operations. . Excellent communication and leadership skills to collaborate with business, operations, and engineering teams. . This role involves rotational shifts, including night shifts, to provide 24/7 application support. . Flexibility to work weekends and public holidays as per shift schedule. . Ability to handle responsibilities independently during off-hours.//Req_19
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