Scope: The IN-Sr Technical Consultant - Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices. Our current technical environment: . Microsoft Azure . VMware ESXi What you'll do: . Serve as the technical escalation point for critical incidents and cross-domain issues. . Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems. . Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments. . Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations. . Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents. . Collaborate with security and compliance teams to enforce governance and risk mitigation. . Engage with vendors for escalations, patch management, and advanced product support. . Contribute to capacity planning, performance benchmarking, and cost optimization efforts. What we are looking for: . Bachelor's degree in IT/Computer Science/Electronics (preferred) or equivalent diploma. . 7-10 years of experience in infrastructure support/engineering roles. . Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable. . Expertise in at least two core domains (e.g., Windows/Linux servers, virtualization, storage/backup, networking, cloud). . Strong troubleshooting and analytical skills for complex, multi-layered issues. . Experience with scripting/automation (PowerShell, Python, Ansible, Terraform, etc.). . Familiarity with enterprise monitoring, ITSM, and infrastructure orchestration tools. . Good understanding of ITIL processes with experience driving problem/change management. . Strong communication and collaboration skills to coordinate across teams. . This role involves rotational shifts, including night shifts, to provide 24/7 application support. . Flexibility to work weekends and public holidays as per shift schedule. . Ability to handle responsibilities independently during off-hours.//Req_12
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