Job Summary
The Senior Software Engineer - ServiceNow SAM / HAMis responsible fortheend-to-end implementation, configuration, and ongoing ownershipofServiceNow Software Asset Management (SAM Pro)andHardware Asset Management (HAM / HAM Pro). This role requiresproven implementation experience, not just operational support, and plays a critical role in driving license optimization, audit readiness, and asset lifecycle governance across the enterprise.
Key Responsibilities
- Lead and executefull lifecycle implementationsofServiceNow SAM Proand HAM /HAM Pro, including design, build, testing, deployment, andpostgolivestabilization.
- Implement and configuresoftware license models, entitlements, normalization, reconciliation, and compliance reporting.
- Implementhardware asset lifecycle workflows, including procurement, onboarding, stockrooms, contracts, warranties,refresh, and disposal.
- Integrate SAM/HAM withCMDB, ITSM, Discovery, and procurement systemsto ensureaccurateand trusted data.
- Configure automation forlicense reclamation, renewals, audits, and exception handling.
- Build dashboards and KPIs to trackcost savings, compliance posture, and asset lifecycle health.
- Partner with system integrators during implementation and assumefull ownership postgolive.
- SupportServiceNow platform upgradesbyvalidatingSAM/HAM compatibility and performing regression testing.
- ProvideL3 supportand continuous optimization for implemented SAM/HAM solutions.
Required Qualifications
- 6+ years of ServiceNow engineering experience.
- Demonstratedendtoendimplementation experience with ServiceNow SAM Pro and/or HAM (Core / HAM Pro).
- Experience delivering at least onefull SAM and/or HAM implementationfrom design through production rollout.
- Strong ServiceNow development skills (JavaScript, Glide API, Business Rules, Script Includes, Flow Designer).
- Experience working in enterprise, governed ServiceNow environments.
Preferred Qualifications
- ServiceNow certifications: CSA, CAD, SAM, HAM.
- Experience with CMDB, CSDM, and Discovery implementations.
- Experience working with Finance, Procurement, and Audit stakeholders.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
