Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
SalesforceManagement Level
Senior AssociateJob Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.Those in Salesforce user experience at PwC will focus on providing consulting services for enhancing the user experience of various applications. You will analyse user needs, design intuitive and user-friendly interfaces, and offer guidance and support for improving the overall user experience. Working in this area, you will enable clients to optimise user engagement, increase user satisfaction, and achieve their strategic objectives.
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences foreach other. Learn more
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.
Job Description&Summary
Lead BAU uplift and future state process design for the Procure to Pay (P2P) value stream across Finance Shared Services (FSS), improving current state purchasing, AP and payment operations while ensuring BOM (Back Office Modernization) delivers a standardised, compliant, automation enabled P2P design aligned to adopt not adapt. The role supports transition of regional/country P2P activities into the expanded shared services model and adoption of the new ERP/platform.
Responsibilities
1. BAU uplift (operational excellence)
. Baseline current P2P performance end-to-end (requisition to PO, invoice processing, approvals,
payments, supplier queries), identifying bottlenecks, control gaps, and manual workarounds.
. Drive process improvements focused on cycle time, compliance to policy/DOA, reduction in
exceptions, and improved supplier experience-measured through operational metrics (e.g.,
invoice cycle time, first time match rate, on time payment rate, exception volumes, query
volumes).
. Strengthen procurement/finance interfaces for policy alignment, spend visibility, and controls
(segregation of duties, audit trails).
2. Future state design & BOM interface
. Represent P2P into BOM discovery/design: define fit to standard global P2P processes, controls
and enabling capabilities (e.g., supplier onboarding, portal/self-service, workflow approvals),
aligned to configuration not customisation.
. Provide process/volume insights and local requirements to support design decisions and
implementation planning.
. Co-define the P2P service catalogue, SLAs/OLAs and operating model scope for centralisation
into FSS, supporting transition planning for in country activities.
3. Transition & adoption
POSITION TITLE: Finance Shared Services Value Stream Lead - Procure to Pay (Individual Contributor Role)
LOCATION: Gurugram
REPORTS TO: Head of Finance Shared Services & Operations
. Lead P2P readiness activities (training, knowledge transfer, cutover planning, hyper care) across implementation waves to ensure stable operations as the new ERP and shared services scope comes online. SUCCESS PROFILE . Improved BAU performance: faster/cleaner month end close reduced recon backlog and exceptions improved audit readiness and quality of reporting. . Future state outcomes: signed off global R2R process design, controls and service catalogue aligned to standardisation and automation, ready for implementation
RELATIONSHIPS
Internal External
. Transformation
. GLT
. CX Leaders
. Project Management Community
. Senior Leaders
. Portfolio Leads
. Operating Model Team members . Third Party Test Centres . Vendors/suppliers
TO BE SUCCESSFUL
Requirements . 3-7 years experience in finance operations, controllership, shared services, and/or procurement operations, with deep Procure-to-Pay (P2P) expertise spanning accounts payable, purchasing support, invoice processing, approvals, payments, vendor management, and related financial controls. . Strong controls and compliance capability, including hands-on experience with approval workflows, segregation of duties, audit requirements, and enforcement of policy-driven P2P processes. . Proven delivery of operational and controllership improvements, leveraging structured continuous improvement approaches and disciplined management of performance, quality, and compliance metrics. . Strong ERP transformation experience, with a fit-to-standard mindset and demonstrated capability in P2P process design, adoption, and change execution within large-scale finance environments. . Hands-on Oracle ERP experience (highly preferred / effectively required), including familiarity with Oracle P2P process configuration, navigation paths, approval workflows, and implementation methodologies in a shared services context.
. Strong stakeholder management capability across procurement, finance, regional, and in-country teams, with the credibility to operate effectively in both transformation and business-as-usual environments.
Mandatory skill sets:
. Strong hands-on experience with Salesforce CRM Analytics (Tableau CRM / Einstein Analytics).
. Expertise in Recipes, Dataflows, Datasets, Dashboards, Lenses, Apps, SAQL, and Dashboard JSON.
. Strong SQL, ETL, data modeling, and analytics experience.
. Experience with Einstein Discovery and predictive analytics.
. Knowledge of Snowflake integrations, REST APIs, and external data connectors.
. Strong understanding of Salesforce Security Model, Roles, Permission Sets, and Sharing Rules.
. Experience with Git, Salesforce DX, Metadata API, and CI/CD processes.
. Excellent troubleshooting, stakeholder management, and communication skills.
Preferred skill sets:
. Salesforce CRM Analytics & Einstein Discovery Consultant Certification.
. Experience delivering large-scale analytics implementations.
. Experience working in enterprise reporting and business intelligence environments.
Years of experience required:
6 to 8 Years
Education qualification:
BE/B.Tech/MBA/MCA/M.Tech
Education
Degrees/Field of Study required: Bachelor of TechnologyDegrees/Field of Study preferred:Certifications
Required Skills
Salesforce PlatformOptional Skills
Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Communication, Creating Mock-Ups, Creativity, Customer Experience (CX) Strategy, Design for Usability, Design Review, Design Thinking, Digital Customer Experience, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Experience Design, Graphic Artistry, Human-Centered Design, Inclusion, Intellectual Curiosity, Interface Management, Iterative Design + 20 moreDesired Languages
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
August 28, 2026More Info
About Company
Are you ready to make a difference Want to unlock new value by applying your unique perspective and talents You can grow exponentially at PwC. Here, you canuncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We'llhelp you grow your skillsthrough challenging, meaningful work so you can go further.
