IN_Senior Associate_R&C_Customer Consulting_Advisory_Delhi

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Senior Associate

Job Description & Summary
At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.

Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm's growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations

Job Description & Summary

A career withinConsultingServiceswill provide you with the opportunity to help our clientsleveragetransformationto enhance their customerexperiences.

*Responsibilities:


1. Lead client transformations across sales,marketingand service

2. Design winning commercial and growth strategies

3. Drive digital- andAIledtransformation

4. Drive execution and impact on the ground

5. Bring insight and innovation

6. Build capability – for clients and our firm



*Mandatory skill sets

• Demonstratedtrack record/ exposure to
  

• Growth, market entry andgotomarketstrategy.
  

• Channel, distributor,dealerand influencer management (including loyalty and incentive programs).
  

• Sales execution,salesforceeffectivenessand key account management.
  

• Marketing and brand / portfolio strategy, including activation and campaign effectiveness.
  

• Customer service and experience design, includingpostsalesandlifecyclemanagement.
  

• Pricing, value propositiondesignand mix / margin improvement.
  

• Digital anddataledinitiatives in sales,marketingor service (e.g., CRM, digital tools, analytics, AI use cases).
  

• Operating model and organization design, including performance management and governance for frontline and commercial teams.
  

• Strong structuredproblemsolvingand analytical skills; comfort working with quantitative and qualitative data.
  

• Ability to engage and influence senior stakeholders; confident inCXOleveldiscussions.
  

• Clear, impactful communication and storytelling – can convert complex analysis into simple, persuasive narratives.
  

• Highlearning agility– quickly understands new sectors, clients and topics and translates them into action.
  

• Strongcandoattitude– proactive,handsonand resilient in ambiguous,fastchangingenvironments.
  

• Collaborative leadershipstyle;able to leadcrossfunctionalteams and work effectively with client counterparts.
  

• Willingness to travel and spend time on the ground with clients and channel partners.
  
  

• Preferred consulting background (Big 4&AD Level)
  

• Relevant work experience –3+ years,preferred ofconsulting experience.
  
  

• 4+years of relevant experience, either:
  

• Intoptierconsulting firmsorInleading Auto / Building Materials / Industrial Products players in roles spanning strategy, sales, marketing,serviceor digital.
  

• MBA or equivalent from TierIinstitutes(e.g., IIM A/B/C/I/K/L, ISB, SPJIMR, XLRI, MDI, FMS) or strongTierIIinstitutes (other IIMs, IITVGSOM, XIMB, NMIMS, IMTG, SIBM), or an equivalent strong academic profile.
  
  

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: MBA (Master of Business Administration)

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills
R&D Management

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Communication, Creativity, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Embracing Change, Emotional Regulation + 17 more

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship
No

Government Clearance Required
No

Job Posting End Date
March 26, 2026