Job Title: IMS L1 Operations Engineer
Location: Indore, India
Experience: 3–4 Years
Shift: 24/7 Rotational
About The Role
We are looking for a motivated
IMS L1 Operations Engineer to support day-to-day operations of IMS (IP Multimedia Subsystem) services. The role involves real-time monitoring, incident handling, and ensuring high availability of telecom services in a cloud-native environment.
Key Responsibilities
- Perform 24/7 monitoring and L1 support for IMS network and services.
- Handle incident management, own bridge calls, and drive incidents until full restoration.
- Manage and resolve tickets within SLA, coordinating with cross-functional teams.
- Troubleshoot IMS-related issues and perform initial root cause analysis (RCA).
- Work closely with L2/L3, vendors, and engineering teams for escalations and resolutions.
- Execute change implementation activities as per defined processes.
- Perform health checks, log analysis, and system monitoring to ensure service stability.
- Validate configurations and perform post-change testing and verification.
- Generate operational reports and track KPIs and SLA metrics.
- Ensure proper documentation of incidents, changes, and troubleshooting steps.
Technical Skills Required
- Basic understanding of IMS architecture and telecom networks (preferred).
- Knowledge of TCP/IP, TLS, UDP protocols.
- Exposure to cloud concepts and networking fundamentals.
- Familiarity with Kubernetes / containerized environments is an advantage.
- Experience in monitoring tools, ticketing systems, and NOC operations.
- Strong troubleshooting skills with ability to analyze logs and network issues.
- Basic scripting/automation knowledge (good to have).
Required Experience & Qualifications
- 1–4 years of experience in NOC / Telecom Operations / IMS Support.
- Bachelor's degree in Engineering / IT / Telecommunications or equivalent.
- Experience in ticket handling and monitoring is mandatory.
- IMS node exposure (e.g., CSCF, HSS, SBC) will be an added advantage.
Soft Skills
- Strong communication and coordination skills
- Ability to work in high-pressure 24/7 operations environment
- Problem-solving mindset with attention to detail
- Team player with proactive approach
Key Performance Indicators (KPIs)
- SLA adherence for incident resolution
- Ticket closure efficiency
- Incident response time
- Service uptime and availability
- Quality of incident documentation and RCA
Work Environment
- 24/7 rotational shifts
- Work from office (Indore location)
- Collaborative, fast-paced telecom operations environment
Skills: ims,telecom,documentation,rca,operations
