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About this opportunity:
The Improvement & Performance Manager-Packet Core for Service Line Operate Service Improvement is a key position reporting to the Manager-Service Improvement. Its responsible for identify, drive, support and facilitate efficient & effective transformations/changes-from business needs to business results, delivering improved customer, operational and/or financial performance impact or required culture changes.
What you will do:
- Drive improvement projects in MS contracts/delivery organization with defined tangible business targets aiming at cost reduction, improved customer experience, network performance.
- Accountable for WO/ticket/alarm reduction initiatives per contract
- Perform Alarm, TT, WO correlations to resolve the chronic issues in the network. Validate and analyze the network performance reports & prepare action plan for network improvement.
- Participate in technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective.
- Propose and ensure best practices are followed within all related functions
- Perform KPI Trend monitoring and post-deviation analysis.
- Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling.
- Drive maintains and track actions undertaken to drive improvements following governance methods.
- Identify SPOF and drive mitigation plans to minimize impact.
- Maintain RISK register for the identified risks and drive them to minimize impact or mitigation.
- Collaborate with Data Analytics teams to build models to drive prescriptive insights.
- Propose predictive analytic model based on alarms/outages, QoS based on Capacity & Utilization trends.
- To continuously engage the operations team and other teams to provide timely closure for actions.
- To prioritize problems based on the risk, impact and severity
- Contribute to develop and maintain good record of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem.
The skills you bring:
- Must have knowledge of 4G/5G network architecture, call flow and interfaces, ability to analyse call flow traces and resolution of customer complaints.
- Should have knowledge of data analytic tools like Power BI,TABLEAU, MS Excel etc.
- Should have ability to drive the projects/assignment independently as per customer requirement.
- Must have analytical skills to identify improvement area in customer network and suggest required solution for the same in proactive manner.
- Must have presentation skill and Service Related KPI's and User perception understanding.
- Understanding of Machine Learning, Artificial Intelligence and Automation.
- Ability to perform new Project ORQ (operation request) assessment & KPI analysis after new change implementation in network.
- EBP (Ericsson Business Process and Finance Processes).
Key Qualification: -
- BE/B.Tech (Telecommunication/ Computer Science)/MBA
- Industry experience: 6 years and above
- Telecoms Operations, at least 6 years hands on experience in PACO/CS Core domain (Experience into Ericsson, Nokia or Huawei nodes)
