Shift Hours: 5:00pm to 2:00am IST
Job Location: Remote, India
Responsibilities
- Diagnose and troubleshoot technical problems, providing effective solutions promptly.
- Examine and debug code to identify the root cause of reported issues.
- Collaborate with development teams to implement code modifications and fixes.
- Contribute to knowledge bases to enhance the efficiency of the support team.
- Work closely with support and development teams to provide insights into recurring technical issues.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or relevant experience.
- Proven experience in a support or development role, with a focus on troubleshooting technical issues.
- Proven coding and debugging skills in languages relevant to products.
- Excellent problem-solving abilities and attention to detail.
- Effective communication skills, both written and verbal.
