Implementation & Support HRMS & CRM (Software Support Specialist)

Company Description DigiSME Software Pvt Ltd is a global HR technology company focused on transforming HR operations through innovative digital solutions. Originating from Windows-based HR tools, DigiSME has evolved into a cloud-based Human Resource Management Software provider, first launched in Singapore in 2014 and now serving markets across Asia-Pacific, including Malaysia, India, Hong Kong, New Zealand, and Australia. The company supports over 20,000 clients worldwide, managing payroll for more than 700,000 employees and helping organizations improve efficiency and compliance. With a team of 400+ professionals, DigiSME delivers integrated solutions such as HRMS, mobile attendance, time and payroll management, leave and claims management, performance appraisal, applicant tracking, and onboarding and training tools. DigiSME is committed to aligning its solutions with the changing needs of modern businesses.

• Understand customer requirements and configure HRMS & CRM applications accordingly.
• Support end-to-end software implementation, including requirement gathering, configuration, testing, and deployment.
• Coordinate with clients to understand business processes and provide suitable software solutions.
• Conduct product demonstrations, user training, and knowledge-transfer sessions.
• Provide functional and technical support to customers through calls, emails, and support tools.
• Identify, troubleshoot, and resolve application-related issues within defined timelines.
• Coordinate with internal development and technical teams for complex issues and enhancements.
• Perform system testing and assist in User Acceptance Testing (UAT).
• Maintain implementation documents, configuration details, and customer records.
• Monitor customer issues and ensure timely follow-up and closure.
• Assist customers with HRMS modules such as Employee Management, Attendance, Leave, Payroll, Performance Management, and Reports.
• Support CRM functions such as Lead Management, Customer Management, Follow-ups, Sales Pipeline, and Reports.
• Maintain strong customer relationships and ensure a positive customer experience.
• Provide feedback to the product and development teams based on customer requirements and recurring issues.

• 1–4 years of experience in Software Support, HRMS/CRM Implementation, Application Support, or a similar role.
• Good understanding of HRMS and/or CRM business processes.
• Strong analytical and problem-solving skills.
• Good communication skills in English, both written and verbal.
• Ability to interact confidently with customers and understand their requirements.
• Basic knowledge of databases, SQL, or software troubleshooting will be an added advantage.
• Ability to work independently as well as coordinate effectively with internal teams.
• Willingness to learn new software products and business processes.