Implementation Specialist

The Implementation Services Specialist role is primarily responsible for supporting customers and colleagues through the implementation phases of client projects. People in this role are the front-line providers of excellent customer service, working closely with other departments such as Sales, Consulting, Software Engineering and Product Management to ensure effective setup of client projects, and timely resolution of issues, complaints and challenges.

Looking for 4-6yrs of experience candidates

Notice Period: Immediate to 30days Max

• Responding promptly and professionally to requests for client support, with the aim of ensuring satisfactory resolutions for all parties.
• Providing administrative support to client projects as assigned
• Supporting clients with implementing their own assessment and development projects
• Reporting bugs or other software/product/platform issues and collaborating with teams like Software Engineering and Product Management to implement fixes for client projects.

Regards

Ranjitha N