Summary:
The Customer Implementation Services team provides customer processing implementation support for Company's new and core products and services. We offer processing and technical consultancy/advisory and project management services for existing and new customers. Our team collaborates with account team representatives, market delivery managers, technical account managers, and product delivery in regional offices to provide superior technical and product support to customers during their processing implementations.
Responsibilities:
- Act as the central point of contact for customers and/or Company customer representatives throughout the processing implementation project end-to-end execution.
- Assess and document customer needs and the corresponding implementation impacts on customers and Company's core and non-core processing systems and platforms.
- Serve as a processing implementation advisor to customers processing support staff and provide guidance to execute all necessary processing implementation activities.
- Deliver standard through complex implementation activities ensuring quality and reliability of the implementations.
- Define scope, plan, and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.
- Ensure processing interfaces with Company's electronic payment processing systems are compliant with Company's global product rules and specifications.
- Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel.
- Execute standard and non-standard customer testing processes, focusing on technical processing customer interfaces.
Requirements:
- Education: Bachelor&rsquos degree in Information Technology, Computer Science, Programming, Systems Engineer, Computing Systems Engineer, Telecommunications Engineer, or similar.
- Typically, 3&ndash5 years in payments, project management, technical delivery, banking/fintech/network roles.
Required Skills:
- Ability to interact well with customers.
- Strong verbal and written communication skills with the ability to leverage these skills in a teaching environment.
- Project management skills.
- Experience with card management systems.
- Relevant experience in Information Technology system knowledge, with an understanding of network technology, applications, and project management.
- Card payment, authorization, clearing, and settlement processes knowledge.
- Familiar with currency conversion concepts.
- English spoken Spanish is an advantage.
- Occasional domestic and international travel.
Preferred Skills:
- Design thinking.
- Ability to design HTML using CSS.
- SQL basic - intermediate knowledge.
- Experience using and querying databases.
- API Knowledge for Java and open languages.
- Development systems methodologies knowledge.
- Knowledge of the basics of the 4-party model.
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