This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Project Specialist based in India.
As an Implementation Project Specialist, you will help clients navigate seamless onboarding and implementation journeys across Employer of Record and Managed Services solutions. You will serve as a key client contact, coordinating projects from initial setup through successful go-live. The role combines project coordination, stakeholder management, technology implementation, and client communication in a global environment. You will work closely with internal teams and external partners across payroll, HR and benefits, accounting, and entity management. By proactively managing timelines, risks, deliverables, and communications, you will help create a smooth and reliable client experience. This is an opportunity to work across international markets while developing valuable expertise in global employment and workforce management.
Accountabilities
- Welcome and guide clients through products, services, implementation processes, and onboarding activities.
- Own implementation projects by maintaining project plans, timelines, deliverables, milestones, and regular status updates.
- Coordinate onboarding activities across internal teams, external partners, and client stakeholders to ensure smooth project execution.
- Support Employer of Record and simple Managed Services implementations across payroll, HR and benefits, accounting, and entity management.
- Coordinate technology setup and provide platform training to clients to support successful adoption.
- Monitor project progress, proactively identify risks and dependencies, and escalate issues when appropriate.
- Maintain accurate go-live forecasts and provide proactive, timely communication to clients throughout the implementation journey.
- Collaborate closely with Sales and Client Success teams to ensure effective handovers and smooth transitions from implementation to ongoing service.
- Maintain a consistently high level of client satisfaction by anticipating needs, resolving issues, and ensuring implementation commitments are met.
Requirements
- Previous experience in onboarding, implementation, project coordination, client success, or a related client-facing role.
- Basic understanding of Employer of Record services, global employment, payroll, HR, benefits, or Managed Services is advantageous.
- Strong project coordination skills, with the ability to manage multiple priorities, deadlines, deliverables, and stakeholders simultaneously.
- Excellent written and verbal communication skills, with the confidence to work effectively with clients and cross-functional teams.
- Strong stakeholder-management skills and the ability to coordinate effectively across internal teams and external partners.
- Highly organized and detail-oriented, with a proactive approach to managing projects and identifying potential risks.
- Client-focused mindset with a strong commitment to delivering a positive onboarding and implementation experience.
- Ability to follow established processes while also using sound judgment to identify issues, solve problems, and escalate appropriately.
- Comfortable working in a global, multicultural environment with geographically distributed teams.
- Strong adaptability and willingness to learn new technologies, processes, and global workforce practices.
Benefits
- Fully remote work opportunity from India.
- Autonomy and flexibility through a work-from-anywhere approach.
- Paid bonding leave to support new family commitments.
- Two paid charitable days to support causes that matter to you.
- Reward and recognition programs that celebrate performance and contributions.
- Annual corporate bonus or applicable incentive plan.
- International working environment with opportunities to collaborate across countries and cultures.
- Supportive and people-focused workplace culture where contributions and ideas are valued.
- Access to two learning platforms to support continuous professional development.
- Opportunity to build expertise in global employment, workforce management, and international client implementation.
How Jobgether Works
We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
