Implementation Project Manager Zaggle (Propel Solution)
Introduction
Zaggle is a B2B2C SaaS FinTech company, digitizing spends to drive growth and unlock value through automated and innovative workflows. Zaggle is a market leader in the space of Spend Management and is one of the few profitable and listed (NSE: ZAGGLE) new age companies in India. We offer to corporates a unified software cum payments platform for the employee expense, benefits, rewards as well as their vendor payments and channel incentives. We are form-factor agnostic and offer a variety of payments instruments including corporate credit cards, purchase cards, virtual cards, Prepaid cards, wearables etc. issued in partnership with leading banks like Kotak Mahindra Bank, ICICI Bank, Yes Bank, SBI Cards, IndusInd Bank amongst others.
Our platform solutions are sector-agnostic, and our network of corporate customers covers the BFSI, Technology, Healthcare, Manufacturing, FMCG, Infrastructure and Automobile industries, among others. Some of our well-known customers include TATA Steel, Persistent Systems, Toshiba, Inox, Pitney Bowes, Wockhardt, PCBL (RP Sanjiv Goenka Group) and Greenply Industries to name a few.
Visit us at www.zaggle.in to know more about us!
Job Overview
The Zaggle Implementation Project Manager is responsible for implementing the Zaggle Propel Solution. This is a techno-functional role that combines both Project Manager and Implementation Manager responsibilities. This is an Individual Contributor position with overall leadership responsibility for the project including project management, managing cross-functional teams (technical consultants, operations, engineering, travel, etc.), as well as handling end-to-end functional aspects such as requirement scoping, configuration, validation support, and training.
Responsibilities
- Lead overall project delivery and implementation of all Zaggle services purchased by the client
- Manage multiple concurrent, complex, global, multi-phased implementations following Zaggle's Deployment Methodology
- Guide clients through all implementation phases
- Conduct gap analysis, gather business requirements, and design creative solutions for complex needs
- Manage client expectations, deliverables, and project scope to ensure on-time completion from Kick-off to Go-Live
- Communicate effectively with stakeholders, C-Level sponsors, and client project teams
- Present complex ideas and influence clients to adopt recommended best-practice solutions
- Develop and maintain strong functional and technical product knowledge
- Conduct remote trainings and product demonstration calls
- Provide consultative expertise to clients, supporting key decisions and trade-offs
- Regularly provide client status updates and escalate issues when required while maintaining project control
- Fulfill project tracking and administrative responsibilities while staying well-organized
- Deliver outstanding client service to achieve high implementation survey scores
- Contribute to Zaggle's implementation methodology and documentation library
- Meet or exceed deployment productivity and quality metrics
- Work effectively with peers, other departments, and management
- Comply with all corporate policies
Qualifications Education & Experience
- Four-year degree; emphasis in Accounting or Information Systems is a plus
- Minimum 3 years of experience implementing financial or hosted applications
- Minimum 2 years of experience in project management, consulting, and/or software implementation
- Experience with financial applications and knowledge of accounting processes
- Full life-cycle financial system implementation experience
- Strong organizational skills with ability to deliver on commitments
- Prior client-facing/service role experience is essential
- Ability to pass a background check
Job-Specific Knowledge & Skills
- Strong understanding of implementation methodologies and project management in a software company
- Proven problem-resolution skills and ability to collaborate with internal teams
- Comfortable working in a fast-paced, fluid, and ever-changing environment
- Excellent presentation, written, and verbal communication skills
- Ability to work both strategically and tactically
- Strong organizational, planning, and negotiation skills
- High technical aptitude with ability to understand technical concepts quickly
- Finance/Accounting experience
- Ability to manage ambiguity, assess situations, solve problems, and make decisions
- Ability to prioritize workload and meet deadlines
- Results, goal and customer-service-oriented mindset
