Implementation Manager, SSB

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Implementation is an essential differentiator for Rippling. As an Implementation Manager, you will work with our SSB customers (startups and small to medium sized businesses) to implement and drive the adoption of Rippling's suite of products. You will leverage deep knowledge of Rippling's products as well as strong commitment to customer experience.

What you will do

• Work one-on-one with clients to implement the Rippling products they have purchased across HR, Payroll, HR Services, Global Payroll, Benefits Administration, IT platform, and various other products
• Proactively manage the implementation process end-to-end to achieve customers target timelines and goals
• Drive adoption of purchased products
• Partner with Sales, Account Management, Technical Account Management and Support to ensure seamless hand-offs
• Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements
• Support in the development and documentation of processes and best practices

What you will need

• 1-3 years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
• Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
• Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
• Ability to effectively collaborate with partners across Sales, CX, Product and Engineering teams

Bonus

• 1-3 years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).

Note: The work timings for this role will be based on the EST Timezone schedule (5:30 PM - 2:30 AM IST)