Join J.P. Morgan Payments, a premier provider of Payment solutions across Treasury Services, Merchant Acquiring, Global Trade, and Commercial Card, powered by transformational technology, exceptional service, and seamless execution.
We help clients from SMBs to the world's largest institutions reduce risk, drive efficiency, and capture opportunities in eCommerce marketplaces and B2B2C-making it easy to do business with us through disciplined project governance and proven methodology.
Job Summary
- As a Client Technical onboarding Manager within J.P. Morgan GB Global Services Implementation, you own the postmandate client experience endtoend-from solution finalization through onboarding, testing, and live production-delivering integrated J.P. Morgan technology and Payments product solutions with excellence.
- You collaborate with clients to implement J.P. Morgan Payments products across Treasury/Cash Management, Trade/Global Trade, Merchant Acquiring, and Commercial Card, driving and coordinating all aspects of a positive onboarding journey while balancing multiple concurrent implementations and prioritizing tight deadlines.
- You lead communications with senior stakeholders and partner closely with Sales, Product, Legal, Compliance, Operations, Technology, and Client Service, applying strong project governance, proven methodology, and adherence to legal, risk, compliance, and control frameworks to achieve outcomes aligned with client expectations, optimize processes, and enhance client experience.
Job Responsibilities
- Represent JPMorgan as the client-facing technical contact, ensuring an excellent end-to-end client experience during complex Payments product implementations globally.
- Provide clients and internal partners consultative advice on the technical aspects of Payments solutions, including RFP responses, presentations, and client meetings.
- Consult clients to improve treasury, finance, and business operations through adoption and operation of J.P. Morgan Payments technology and solutions proposed during the Sales process.
- Lead implementation projects by conducting workshops to scope and refine solutions, translating requirements into technical specifications, establishing project plans and governance, executing product testing, and managing legal documentation.
- Ensure compliance with audit and control policies and procedures, maintaining an active focus on risk management.
- Drive improvements to J.P. Morgan Payments global operating model with internal partners to deliver high client satisfaction and internal efficiencies.
- Monitor the progress of implementation requests and escalate issues as needed to ensure timely execution.
Required qualifications, skills and capabilities
- University degree 3+ years of relevant industry experience in Transaction Banking, Corporate Finance, or Payment service providers (Fintech, Merchant Acquiring).
- Technical familiarity with file/data transfer technologies such as APIs, SFTP, ISO XML, and SWIFT.
- Experience in client-facing project and/or service delivery roles with proven project management discipline leadership and teamwork with the ability to work independently in a matrixed, cross-functional, global organization.
- Strong and effective verbal/written communication and presentation skills.
Preferred qualifications, skills and capabilities
- Experience with AI/ML applications or automation tools (e.g., Alteryx, UiPath, Python), demonstrating the ability to initiate and execute process improvements or transformative changes.
- User or developer experience in ERP applications (e.g., SAP, Oracle, Kyriba) within finance/treasury modules or Treasury Management Systems.
- Certified project or IT service management qualification.
- Self-motivation, initiative, personal ownership, and strong client focus, combined with creative problem solving, sound judgment, and a detailoriented, methodical approach.
